Membership Concierge II

Life Time is a renowned hospitality and wellness company dedicated to providing exceptional experiences through its expansive network of luxury sports resorts and fitness centers. Known for its commitment to healthy living, superior service, and inclusive community engagement, Life Time creates welcoming environments where guests and members can enjoy top-tier amenities, innovative programs, and personalized attention. With a strong emphasis on professional growth and employee development, Life Time fosters a culture rooted in respect, inclusivity, and continuous learning, ensuring all team members thrive within a supportive and dynamic workplace.

The Membership Concierge II role at Life Time positions you at the crucial forefront of guest and member interaction, acting as the primary contact and ambassador of our resort’s outstanding hospitality. This role is designed for driven, service-oriented professionals eager to expand their expertise in account maintenance, service delivery, programming knowledge, and member engagement within a highly dynamic and fast-paced environment. As a Membership Concierge II, you will deliver memorable, elevated customer experiences by consistently applying a hospitality mindset and relationship-building skills.

This position offers the opportunity to directly contribute to the satisfaction and retention of valued members, assisting with account management, membership sales, and service inquiries. You will be equipped to handle inbound and outbound communications effectively, ensuring clarity and responsiveness in every exchange while showcasing thorough knowledge of club programming, policies, and offerings.

Professional development is a cornerstone of this role, inviting candidates to progress through Life Time’s structured hospitality certification levels and develop a tailored succession plan aimed at achieving their long-term career goals. The role requires exceptional multitasking capabilities, a friendly demeanor, and the stamina to engage actively for extended periods. Comfort with standing for up to four hours at a time and resilience in a fast-moving setting are essential to success.

In addition to offering a pathway for advancement and a robust professional network, Life Time commits to fostering an equitable, diverse, and inclusive workplace. We are dedicated to recruiting, training, and promoting individuals on merit and qualifications, celebrating the unique contributions of all team members. If you are passionate about serving others and eager to deliver extraordinary experiences within a leading hospitality environment, the Membership Concierge II role at Life Time presents an excellent opportunity to elevate your career while making a meaningful impact on our guests’ lives.