Membership Concierge II

Life Time is a prominent lifestyle brand and resort operator known for providing premium health and wellness experiences. The company specializes in high-end athletic clubs, lifestyle centers, and resort-like amenities that emphasize holistic wellness, community engagement, and exceptional member service. With numerous locations across the country, Life Time is dedicated to fostering active and healthy lifestyles by offering state-of-the-art fitness facilities, wellness programming, and luxury services in welcoming and vibrant environments. The company’s culture is built on inclusivity, diversity, and equity, creating a workplace where employees are supported to grow professionally while making meaningful connections with both colleagues and members. Life Time champions continuous learning and development, offering certifications and customized career path opportunities to help employees realize their full potential.

The Membership Concierge II role at Life Time is a dynamic and customer-focused position that plays a vital part in shaping the member and guest experience. As the first point of contact for members and guests entering the resort, the Membership Concierge II exemplifies a hospitality mindset that fosters genuine relationships and influences positive impressions. This role involves a blend of account maintenance, service delivery, programming knowledge, and member engagement. The ideal candidate will be passionate about delivering extraordinary service and skilled at handling member inquiries, transactions, and program guidance with professionalism and warmth. Additionally, this position presents opportunities for growth through progressive hospitality certifications, allowing employees to customize their professional development and create a tailored succession plan.

Members and guests rely heavily on the Membership Concierge II for assistance with maintaining their accounts, navigating club programming, and enhancing their overall resort experiences. Responsibilities include answering inbound calls, conducting outreach efforts to support member engagement and acquisition initiatives, and providing crucial information about events, pricing, and policies. The role requires effective problem solving and service recovery skills, ensuring that any member concerns are addressed promptly and satisfactorily using appropriate resources. This is a fast-paced environment where teamwork and communication are essential to success.

By joining Life Time in this capacity, employees will become part of a world-class team dedicated to wellness, hospitality, and community building. The company emphasizes a friendly and outgoing customer service approach and supports its workforce through comprehensive training and certification programs. With opportunities for continual learning and advancement, this role not only enhances interpersonal and professional skills but also helps build a rewarding career in hospitality and member services. Life Time offers not just a job but a meaningful place to grow, connect, and make a positive impact within a vibrant, inclusive community.