Membership Concierge II

Life Time is a premier health and wellness company dedicated to creating a community where everyone can thrive. Known for its innovative approach to fitness, spa, and athletic centers, Life Time offers exceptional services and facilities designed to improve the overall well-being of its members. Emphasizing a holistic approach to health, the company integrates luxury amenities with professional expertise, fostering an environment that nurtures personal growth and healthy living. Life Time is committed to diversity, equity, and inclusion, ensuring that all employees and members feel respected and valued in a supportive and welcoming atmosphere. The organization operates multiple locations across the country and continually invests in its team members' professional development and career advancement opportunities. This role is part of a dynamic team tasked with maintaining and enhancing an exceptional member experience that reflects Life Time's core values and dedication to superior service.

As a Membership Concierge II at Life Time, you will be a vital professional focused on account maintenance, delivering outstanding service, offering programming insights, and engaging with members and guests. This position offers an exciting opportunity to grow your skills within a hospitality-centered environment and build a professional network by progressing through various hospitality certification levels. You will have the chance to establish a personalized succession plan tailored to your career aspirations while deeply immersing yourself in the company’s culture of excellence. This role is instrumental in ensuring members and guests receive top-tier service from their initial contact throughout their membership journey. Responsibilities include acting as the first point of contact when members and guests enter the resort, managing inbound and outbound communications to enhance engagement, and supporting new membership sales and retention efforts. In addition, you will be responsible for assisting members with account updates, processing payments, and addressing inquiries with problem-solving initiatives aimed at service recovery. The position requires a balance of empathy, efficiency, and hospitality acumen to create exceptional experiences consistently. The successful candidate will thrive in a fast-paced, people-oriented setting and demonstrate a proactive approach to learning and growth. Life Time values candidates with strong multi-tasking and verbal communication skills who are passionate about serving others and cultivating a welcoming community. This full-time role demands professionalism, energy, and a commitment to continuous improvement and member satisfaction, all within a thriving and supportive workplace that champions inclusion and respect for all individuals.