Membership Concierge II

Life Time is a premier lifestyle and hospitality company dedicated to creating extraordinary member experiences across its expansive resorts and clubs. Known for its commitment to health, wellness, and community engagement, Life Time stands out as a leader in delivering high quality leisure and fitness services. With a diverse range of offerings, including state-of-the-art fitness facilities, pools, spas, dining, and various recreational programs, Life Time caters to individuals and families seeking a vibrant, active lifestyle. This organization prides itself on fostering a welcoming and inclusive environment where members feel valued and supported at every touchpoint. As an employer, Life Time emphasizes growth and development, striving to provide its team members with ample opportunities for career advancement and skill enhancement within a supportive and dynamic workplace.

The Membership Concierge II role at Life Time is a vital position within the hospitality and member service domain, focused on enhancing the experiences of members and guests throughout their engagement with the resort. Serving as the first point of contact, this professional is tasked with account maintenance, service delivery, deep programming knowledge, and proactive member and guest engagement. This role is ideal for those who enjoy working collaboratively in fast-paced, guest-oriented environments and who are passionate about hospitality and relationship-building.

As a Membership Concierge II, you will have opportunities to develop your skills through self-directed progression within Life Time's hospitality certification levels. This position supports the creation of a customized succession plan aimed at achieving your professional growth objectives, making it not only a job but a stepping stone toward a rewarding career in hospitality and customer service.

This hourly position offers wages starting at $20.25 and up to $24.00 per hour, depending on experience and qualifications, reflecting Life Time's commitment to competitive compensation. The role requires excellent multitasking ability, verbal communication skills, and a friendly, outgoing demeanor to ensure members and guests receive exceptional service consistently.

You will be responsible for managing inbound and outbound communications with members, educating them on club programming, pricing, events, and policies. Your role will also involve assisting with account transactions, supporting new membership sales, and performing service recovery and problem solving when issues arise. The position demands physical stamina, including the ability to stand for extended periods, which complements the active, energetic atmosphere of the resort.

Working at Life Time means becoming part of a team that values diversity, equity, and inclusion. The company promotes a culture where each individual’s unique contributions are celebrated and where opportunities for recruitment, hiring, training, and advancement are based solely on merit and qualifications. Life Time’s comprehensive benefits package, professional development programs, and supportive work environment make it an outstanding choice for individuals aspiring to build a meaningful career in the hospitality and leisure industry.