Membership Concierge II

Life Time is a renowned hospitality and wellness company dedicated to delivering exceptional experiences to its members and guests. As a leading operator of health clubs, resorts, and residential communities, Life Time combines a passion for hospitality with a commitment to fostering health and well-being. The company offers an inclusive, diverse, and equitable workplace that values each individual's unique contributions and promotes growth based on merit and qualifications. Life Time is recognized for its engaging environments and extraordinary service that create lasting memories for its community members across multiple locations. This commitment to excellence and community connection forms the foundation of Life Time’s brand and operational philosophy.

The role of Membership Concierge II at Life Time is a pivotal position within the member engagement and service delivery team. It involves acting as the professional point of contact responsible for account maintenance, member and guest service, programming insight, and overall engagement. This position provides an excellent opportunity for hospitality professionals who aspire to grow their skills and expand their professional networks through customized development plans and hospitality certification levels. Responsibilities include greeting and assisting members and guests as they enter the resort, handling inbound and outbound communications to support member engagement and acquisition, and maintaining current knowledge of club programming, events, pricing, and policies. The Membership Concierge II also plays an active role in account management by processing member needs and transactions, supporting new membership sales, and addressing member retention and service recovery concerns. This is a dynamic position that requires a friendly and outgoing demeanor, strong multitasking abilities, and the ability to thrive in a fast-paced environment. The position also supports professional advancement through self-directed progression and offers a chance to create a customized succession plan aligned with career goals within the hospitality field at Life Time. Employment type and salary details typically align with industry standards for hospitality concierge roles and reflect Life Time’s commitment to offering competitive compensation and benefits.