Membership Concierge II

Life Time is a prominent health and lifestyle company known for its comprehensive wellness offerings including fitness facilities, spa services, healthy dining, and family-focused activities. As a leader in the lifestyle and wellness industry, Life Time operates upscale resorts and clubs across various locations, providing its members with exceptional services and unique experiences. Life Time prides itself on creating environments that foster community, health, and personal growth, positioning itself as more than just a fitness center but a destination for holistic well-being. The company embraces a culture of inclusivity, diversity, and equity, ensuring every member and employee feels valued and supported. Life Time is committed to delivering excellent customer service and innovative programming that keeps members engaged, active, and connected.

The role of Membership Concierge II at Life Time is integral to maintaining the high standard of service that the company is known for. This professional serves as the first point of contact for members and guests upon entering the resort, embodying a hospitality mindset aimed at building genuine relationships and regularly creating extraordinary experiences. The Membership Concierge II manages a variety of responsibilities including account maintenance, service delivery, and member engagement through informed communication about club programming, events, pricing, and policies. This position requires someone who is proactive in outreach, handling both inbound and outbound communications to support member engagement and acquisition effectively.

Beyond the routine account transactions and inquiries, the Membership Concierge II plays a vital role in new membership sales and member retention efforts, acting as a key communicator between members and the organization. Problem-solving and service recovery skills are essential in this role as it involves addressing member concerns promptly and efficiently using appropriate tools and resources. Life Time encourages personal and professional development in this role through a structured hospitality certification program that promotes continuous learning and a customized career progression plan. The Membership Concierge II is expected to grow their skills and expand their professional network within the wellness and hospitality industry, aligning personal goals with the organization's mission to cultivate an inspiring and supportive environment for members and colleagues alike. Employment in this role supports Life Time's overarching commitment to excellence in hospitality, member satisfaction, and community building.