Membership Concierge II

Life Time is a premier health and wellness company dedicated to providing a comprehensive and inviting environment for its members. As a leader in the hospitality and fitness industry, Life Time offers a wide range of resort-style amenities, fitness programs, and personalized services designed to support healthy lifestyles and overall well-being. With a strong commitment to creating an inclusive, diverse, and equitable workplace, Life Time celebrates the unique contributions of each individual while maintaining its status as an equal opportunity employer that recruits, hires, trains, and promotes based on merit and qualifications. This approach ensures that Life Time continues to foster an engaging and supportive community for both its employees and members alike.

The role of Membership Concierge II is crucial within this dynamic environment, serving as a cornerstone of the member experience. This position emphasizes account maintenance, service delivery, programming insight, and proactive member and guest engagement. As a Membership Concierge II, you will be the first point of contact for members and guests entering the resort, embodying a hospitality mindset that prioritizes relationship building and delivering extraordinary experiences consistently. You will handle inbound phone calls and outbound outreach efforts, supporting both member engagement and acquisition.

This role also requires maintaining a thorough knowledge of club programming, events, pricing, and policies to accurately inform and educate members and guests. You will assist members with various account needs, from processing transactions and changes to handling payments for programs, services, and products. Beyond administrative responsibilities, this position plays a vital role in new membership sales and member retention, acting as a key contact during these critical interactions. Problem-solving and service recovery are essential duties, with an expectation to utilize the appropriate tools and resources to resolve member questions and concerns effectively.

The Membership Concierge II position presents a unique opportunity to grow professionally within a supportive environment. Employees are encouraged to develop their skills and advance their careers through self-directed progression of hospitality certification levels and a customized succession plan tailored to individual professional goals. This structure empowers team members to expand their expertise, build meaningful networks, and contribute significantly to the member experience and organizational success.