Membership Concierge II

Life Time is a premier lifestyle and hospitality brand devoted to promoting healthy living through unparalleled wellness experiences. Founded with a commitment to creating vibrant communities, Life Time offers resort-style amenities, including fitness centers, pools, spas, and diverse programming designed to enhance the physical, mental, and social well-being of its members. The company has established itself as a leader in delivering exceptional hospitality services, combining state-of-the-art facilities with a passionate workforce dedicated to fostering a supportive and engaging environment for members and guests alike. Life Time maintains a strong dedication to an inclusive, diverse, and equitable workplace culture where respect and celebration of unique contributions are fundamental.

As a Membership Concierge II at Life Time, you will play a vital role as the frontline ambassador who ensures every member and guest experiences personalized, professional, and outstanding service. This role is responsible for maintaining member accounts, delivering tailored service, providing insights into club programming, and engaging members and guests with genuine hospitality and attention to detail. You will be instrumental in building strong relationships while acting as a key touchpoint for new membership sales and retention efforts. Through this position, employees have the unique opportunity to grow within the hospitality industry by advancing through Life Time's structured certification programs, enabling continual professional development and career progression.

Your daily responsibilities will include greeting members and guests warmly as they enter the resort, answering inbound calls, and conducting outreach to enhance member engagement and acquisition. Maintaining up-to-date knowledge of all club programs, events, pricing, and policies allows you to educate members thoughtfully and confidently. You'll assist with account maintenance and transactional support, ensuring seamless service that supports member satisfaction. Problem-solving and service recovery are essential components of the role, requiring a proactive approach to resolving concerns with care and efficiency.

Working at Life Time means being part of an organization that values collaboration, high standards of customer service, and innovation in hospitality. Employees are encouraged to pursue self-directed growth through personalized succession plans, making this role ideal for professionals looking to expand their skills and network within a dynamic, member-focused environment. This position is full-time and offers a competitive salary structure alongside a comprehensive benefits package that promotes overall well-being and work-life balance.