Membership Concierge II

Life Time is a premier lifestyle and hospitality company dedicated to providing exceptional service and unique experiences at its resorts and clubs. Known for its commitment to inclusivity, diversity, and equity, Life Time fosters a welcoming environment where every individual is valued and respected. As a leader in the hospitality industry, Life Time offers a comprehensive range of wellness, recreational, and social experiences designed to build community and enhance quality of life for its members and guests. The organization prides itself on its emphasis on professional growth, continuous learning, and a culture that supports the development of its employees at every stage of their careers.

The Membership Concierge II role at Life Time is an exciting opportunity for individuals passionate about providing outstanding customer service and engaging member experiences. This position functions as the critical first point of contact for members and guests entering the resort, where professionalism and a hospitality mindset are paramount. The Membership Concierge II is responsible for managing account maintenance, delivering club programming insights, and fostering meaningful member and guest engagement to enhance loyalty and satisfaction.

In this role, the candidate will play an essential part in the member journey, executing a variety of tasks that support service delivery, membership sales, and retention efforts. This position offers a unique platform to grow hospitality skills, build a wide professional network, and advance through Life Time’s certification levels tailored to career progression. Employees in this position are encouraged to craft personalized succession plans aligned with their professional aspirations, enabling long-term career development within the company.

The ideal candidate will thrive in a fast-paced environment, capable of multitasking while maintaining a positive and friendly demeanor. They will be adept at communication, service recovery, and problem-solving, ensuring that member and guest needs are met with efficiency and warmth. The role requires standing for extended periods and managing interactions both in person and through phone communication. Candidates who embrace continuous learning, team collaboration, and have a passion for creating extraordinary experiences will find this position rewarding and impactful.

Life Time upholds an inclusive workplace where equal opportunity, respect, and merit-based promotion define the organizational culture. Members of the Life Time team are empowered to serve with integrity and contribute to a vibrant community environment that prioritizes wellness, engagement, and member satisfaction.