Membership Concierge II

Life Time is a premier lifestyle and hospitality company dedicated to providing its members with exceptional service and engaging experiences. Established as a leader in wellness, fitness, and luxury resort-style amenities, Life Time blends state-of-the-art facilities with a vibrant community atmosphere. The company continues to grow and evolve, driven by a commitment to inclusivity, diversity, and excellence in member satisfaction. Life Time fosters a workplace culture where team members are valued, empowered, and supported in their professional and personal development. Their mission centers on enhancing the quality of life through personalized service, community engagement, and innovative programming tailored to meet the diverse needs of their members.

The Membership Concierge II role at Life Time is a vital position within this dynamic environment, focusing on delivering outstanding account maintenance, service delivery, and member engagement. This hourly position offers competitive wages ranging from $18.75 to $22.25 per hour, depending on experience and qualifications, and embraces a fast-paced work environment that rewards enthusiasm, professionalism, and dedication. As a Membership Concierge II, you will serve as the first point of contact for members and guests entering the resort, where your hospitality mindset and communication skills will help create extraordinary experiences that strengthen member relationships.

You will be responsible for handling inbound calls and performing proactive outbound outreach to engage with members and guests, supporting both retention and acquisition efforts. Maintaining current knowledge of club programming, pricing, events, and policies is essential, enabling you to educate members and guests accurately. The role also involves assisting members with account maintenance, managing transactions, payments, and program services to ensure smooth and efficient service delivery. Additionally, you will be a key player in new membership sales and retention interactions, further enhancing member satisfaction and club loyalty.

This position supports your professional growth through self-directed progression across hospitality certification levels and offers a customized succession plan to help you realize your career goals within the company. Life Time invests in training and professional development, fostering continuous improvement while offering a friendly and outgoing environment where excellent customer service and problem-solving skills are highly valued. Overall, the Membership Concierge II role is an exciting opportunity to be part of a prestigious and innovative company that prioritizes its members, team members, and community.