Membership Concierge II

Life Time is a prominent and dynamic company known for its dedication to creating exceptional experiences in the hospitality and recreational sectors. As a well-established leader, Life Time provides a wide array of health, fitness, and lifestyle services that cater to a diverse membership base. The organization prides itself on fostering an inclusive, diverse, and equitable workplace that values the unique contributions of each employee. Life Time is committed to equal opportunity employment, ensuring that recruitment, hiring, training, and promotion decisions are made strictly based on merit and qualifications. This commitment reflects in its culture, which motivates employees to grow professionally and personally in a supportive environment. Beyond its corporate values, Life Time prides itself on delivering outstanding customer service, building lasting relationships with members, and offering high-quality programming and amenities designed to enrich members' lives.

The role of Membership Concierge II at Life Time is a critical position focused on enhancing the member and guest experience while maintaining account integrity and delivering excellent service. This role involves being the primary point of contact for members and guests as they enter the resort, ensuring that their interactions are welcoming, professional, and informative. The Membership Concierge II embodies a true hospitality mindset, striving to create extraordinary experiences for guests through personalized service delivery and active engagement. The position is designed for individuals who excel in multitasking, high-quality customer service, and service recovery, with a strong emphasis on effective verbal communication. Members and guests rely on the Membership Concierge II to assist with account maintenance, process transactions including program and service payments, and provide up-to-date information on club programming, events, pricing, and policies. In addition to daily operational duties, this role supports new membership sales and member retention efforts, working proactively to ensure satisfaction and resolve any issues. The Membership Concierge II also participates in ongoing professional development, advancing through hospitality certification levels and tailoring a custom succession plan to achieve individual career goals within the organization. This role demands resilience in a fast-paced environment, requiring the capability to stand for extended periods and maintaining a friendly, outgoing demeanor that reflects Life Time's core value of serving others with passion.