Membership Concierge II

Life Time is a nationally recognized premium lifestyle brand dedicated to fitness, wellness, and hospitality, offering a unique club experience with resort-style amenities. Renowned for combining state-of-the-art fitness centers with vibrant social spaces, Life Time provides unparalleled service to its members, fostering a sense of community and well-being. This company values inclusivity, diversity, and equity, committed to creating an environment where every individual’s unique contributions are valued. As a premier destination for health and leisure, Life Time prides itself on outstanding member engagement and exceptional customer service, constantly evolving through innovation and professional development opportunities for its employees.

The Membership Concierge II role at Life Time plays a critical part in enhancing the member and guest experience by serving as the primary point of contact within the resort. This position requires a friendly, service-oriented professional capable of managing account maintenance, delivering personalized service, and providing insightful programming information. You will engage with members and guests through various channels, including in-person interactions and phone communications, ensuring they feel welcomed and supported throughout their visit. By embodying a hospitality mindset, you will build strong relationships and create extraordinary experiences that encourage member retention and growth.

In this role, you will advance your career through Life Time’s well-structured hospitality certification programs, supported by a customized succession plan tailored to help realize your professional goals. This opportunity offers a dynamic work environment where multitasking and excellent communication skills are essential to managing inbound and outbound interactions effectively. The company supports its employees with ongoing training in retention strategies and service recovery techniques, empowering you to resolve concerns swiftly and maintain member satisfaction. The Membership Concierge II position provides a clear path for career development within an organization that values high-quality customer service and long-term professional growth.