Membership Concierge II

Life Time is a premier health and wellness company that offers comprehensive fitness, sports, and lifestyle experiences through its resorts and clubs nationwide. Known for its commitment to superior customer service and creating extraordinary member experiences, Life Time operates as a leading hospitality-driven company in the wellness industry. The company emphasizes inclusivity, diversity, and equity within its workplace culture. It recruits, hires, trains, and promotes employees based on merit and qualifications, fostering an environment where every team member can contribute uniquely and grow professionally.

As a Membership Concierge II at Life Time, you will play a crucial role as the frontline ambassador servicing both members and guests. This position requires an individual who excels in account maintenance, service delivery, programming insight, and engagement, ensuring that every interaction reflects the company’s hospitality mindset and commitment to excellence. In this role, you will be the first point of contact for visitors entering the resort, providing personalized assistance, guidance, and support to build lasting relationships and encourage meaningful engagement with club offerings.

Your responsibilities include receiving inbound phone calls, conducting outbound member outreach, supporting membership acquisition, and assisting with account transactions, payments, and service changes. You will maintain updated knowledge of all club programming, events, pricing, and policies, enabling you to educate and inform members effectively. The role also involves handling service recovery and problem resolution, applying appropriate tools to resolve member questions or concerns promptly and professionally.

Beyond daily operational tasks, this position encourages professional growth through Life Time’s hospitality certification programs. You will have the opportunity to progress through various certification levels and develop a personalized succession plan to realize your career goals within the hospitality and wellness industry. This dynamic position is ideal for individuals comfortable multitasking in a fast-paced environment who possess strong communication skills, a passion for customer service, and a friendly, outgoing demeanor. Experience in customer service or sales is essential, and standing for extended periods is a physical requirement of the job.

Joining Life Time means being part of a team dedicated to helping people live healthier and happier lives while enjoying a supportive and inclusive work environment. This role offers valuable skills development, networking opportunities, and a chance to contribute to an organization that values its employees and members equally.