Membership Concierge II

Life Time is a leading lifestyle company dedicated to creating extraordinary experiences through its premier fitness, wellness, and entertainment destinations. Known for its commitment to wellness, Life Time delivers exceptional service to its members, providing an environment centered on health, community, and personal growth. The company operates a network of multipurpose sports clubs and active lifestyle venues offering fitness activities, professional coaching, dining, and social events. With a strong focus on hospitality, Life Time has built a reputation for fostering an engaging and welcoming atmosphere that motivates members to achieve their personal wellness goals while enjoying a vibrant community of like-minded individuals.

As a Membership Concierge II at Life Time, you will play a pivotal role in enhancing member experiences and maintaining strong relationships within the community. This position serves as a professional liaison responsible for account maintenance, delivering outstanding service, providing programming insights, and fostering member and guest engagement. Working as the first point of contact, you will welcome members and guests, answer inquiries, support engagement and acquisition initiatives, and assist with membership transactions. The Membership Concierge II position is designed to help you grow your skills through self-directed progression along Life Time’s hospitality certification levels, allowing you to create a customized succession plan aligned with your professional aspirations.

This role requires a deep passion for hospitality and an aptitude for problem-solving, as you will actively engage in service recovery and member satisfaction efforts. You will maintain up-to-date knowledge about club programming, pricing, events, and policies to educate and assist members effectively. Moreover, as a key contact for membership sales and retention, your efforts will directly impact the growth and loyalty of the Life Time community. The role also demands a dynamic approach to customer service, involving multi-tasking and communication across multiple channels including inbound and outbound calls.

Employment is offered on an hourly basis with wages ranging from $18.25 to $21.00 per hour, depending on experience and qualifications. This hourly role is suited for motivated individuals who are comfortable working in a fast-paced, active environment, standing for extended periods and interacting frequently with diverse members and guests. The company supports continuous learning and development, promoting an inclusive and equitable workplace that values diversity and merit-based advancement. Life Time embraces an inclusive culture, ensuring that every team member has the opportunity to realize their potential and contribute meaningfully to the company’s vision of building healthy communities.