Membership Concierge II

Life Time is a premier health and wellness company dedicated to providing exceptional services and experiences through its luxury health clubs and resorts. Focused on fostering a community where members can achieve their fitness, health, and wellness goals, Life Time offers state-of-the-art facilities, innovative programming, and a variety of sports and recreational activities. As a leader in the lifestyle fitness industry, Life Time prides itself on delivering personalized service and creating extraordinary experiences for its members and guests. Life Time also values professional development, encouraging team members to grow their skills and advance their careers through ongoing training and certification programs. The company culture emphasizes inclusivity, diversity, and equity, ensuring a welcoming environment for all employees and members.

The Membership Concierge II plays a critical role within Life Time by acting as the first point of contact for members and guests entering the resort. This role is designed for individuals passionate about hospitality and customer service, who want to build professional relationships and enhance member engagement. By focusing on account maintenance, service delivery, programming insight, and personalized member and guest interactions, the Membership Concierge II supports the overall member experience and retention strategies. This hourly, part-time or full-time position offers wages ranging from $15.75 to $18.75 per hour, depending on experience and qualifications. The role involves greeting and assisting members, handling inbound and outbound communications, educating members about club programming and policies, and supporting new membership sales and retention efforts. Members of Life Time are regarded as part of a vibrant community, and the Membership Concierge II is instrumental in cultivating a welcoming atmosphere that encourages member loyalty and satisfaction. Moreover, team members have a clear pathway to professional growth through a hospitality certification process and tailored succession planning, enabling career advancement within the company. The Membership Concierge II must be adept at multitasking, exhibit strong communication skills, and maintain a friendly, outgoing demeanor in a fast-paced environment that sometimes requires standing for extended periods. Comprehensive training, professional development, and a supportive work culture complement the role, making it an excellent opportunity for hospitality and customer service professionals seeking a rewarding and dynamic workplace.