Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
inclusive workplace
Diversity programs
Equity initiatives
Professional development opportunities
career advancement
Job Description
Life Time is a premier health and wellness company dedicated to creating active and vibrant communities through exceptional fitness, spa, and sports experiences. Renowned for its expansive network of resorts, Life Time offers a comprehensive approach to health encompassing physical fitness, nutrition, and spa services, all delivered with a hospitality-driven mindset. The company fosters an inclusive, diverse, and equitable workplace and is committed to hiring, training, and promoting individuals based on merit and qualifications. Life Time prides itself on providing extraordinary member and guest experiences, making it an ideal place for professionals who are passionate about wellness and hospitality to grow and thrive.
The Membership Concierge II role at Life Time is a dynamic position designed for individuals who excel in customer engagement and account maintenance within a fast-paced, member-focused environment. As a Membership Concierge II, you will act as the primary point of contact for members and guests entering the resort, embodying the core values of hospitality and delivering high-quality service experiences. This role offers a unique opportunity to enhance your professional capabilities through self-directed progression across hospitality certification levels while building a customized succession plan tailored to your career aspirations. Your daily responsibilities will involve interacting with members via inbound and outbound communications, maintaining up-to-date knowledge of club programming, events, and policies, and assisting with account transactions including payments and service modifications. A strong emphasis is placed on member retention and acquisition, with an expectation to serve as a knowledgeable resource and problem-solver who effectively manages service recovery situations.
In this role, your ability to multi-task, communicate efficiently, and maintain a friendly demeanor will be essential to your success. You will engage in meaningful interactions that foster long-term relationships with members and guests, ensuring they receive exceptional service from the moment they enter the resort to their ongoing participation in club offerings. This position requires standing for extended periods and adapting quickly to the dynamic needs of a wellness club atmosphere. Overall, the Membership Concierge II position is a pivotal role in advancing Life Time's mission to create extraordinary experiences that inspire members to live healthier lives.
The Membership Concierge II role at Life Time is a dynamic position designed for individuals who excel in customer engagement and account maintenance within a fast-paced, member-focused environment. As a Membership Concierge II, you will act as the primary point of contact for members and guests entering the resort, embodying the core values of hospitality and delivering high-quality service experiences. This role offers a unique opportunity to enhance your professional capabilities through self-directed progression across hospitality certification levels while building a customized succession plan tailored to your career aspirations. Your daily responsibilities will involve interacting with members via inbound and outbound communications, maintaining up-to-date knowledge of club programming, events, and policies, and assisting with account transactions including payments and service modifications. A strong emphasis is placed on member retention and acquisition, with an expectation to serve as a knowledgeable resource and problem-solver who effectively manages service recovery situations.
In this role, your ability to multi-task, communicate efficiently, and maintain a friendly demeanor will be essential to your success. You will engage in meaningful interactions that foster long-term relationships with members and guests, ensuring they receive exceptional service from the moment they enter the resort to their ongoing participation in club offerings. This position requires standing for extended periods and adapting quickly to the dynamic needs of a wellness club atmosphere. Overall, the Membership Concierge II position is a pivotal role in advancing Life Time's mission to create extraordinary experiences that inspire members to live healthier lives.
Job Requirements
- High school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- able to multitask and deliver high quality customer service
- comfortable working in a fast-paced environment
- able to stand for 4 hours at a time
- demonstrate a friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- complete retention specialist certification within 60 days of hire
- passion to serve others
- effective communication skills
- friendly and outgoing demeanor
Job Duties
- Operates as first point of contact for members and guests entering resort
- exemplifies a hospitality mindset to build relationships with members and guests regularly creating extraordinary experiences
- receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
- maintains updated knowledge to appropriately educate all members and guests of club programming events pricing and policies
- assists members with account maintenance processing member needs changes and transactions including program service and product payments
- serves as a key point of contact for new membership sales and member retention interactions
- engages in problem solving and service recovery for member questions and concerns utilizing appropriate tools and resources
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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