Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
inclusive workplace
Career Development
Professional networking
Employee wellness programs
Supportive team environment
Job Description
Life Time is a dynamic and inclusive lifestyle brand dedicated to providing exceptional health and wellness experiences through its network of premium fitness centers, resorts, and spas. Recognized for its commitment to excellence in service and community engagement, Life Time offers a unique environment where members enjoy a blend of fitness, relaxation, and recreational activities tailored to enhance their quality of life. At the core of Life Time's success is a culture that values diversity, equity, and inclusion, ensuring every team member and guest feels respected and empowered. Life Time is dedicated to fostering a career path that encourages growth, learning, and professional development within a vibrant and supportive community.
As a Membership Concierge II at Life Time, you will serve as a vital link between the resort and its members and guests. This role demands a high level of professionalism in account maintenance, service delivery, and member engagement. The Membership Concierge II is the first point of contact for all members and guests entering the resort, setting the tone for extraordinary experiences through a warm hospitality mindset. This position requires excellent communication skills, multitasking abilities, and a passion for serving others, all while working in a fast-paced, energetic environment. You will engage in both inbound and outbound communication with members, assisting them with account related inquiries, program information, and membership transactions. Additionally, this role involves supporting new membership sales and retention efforts, using problem-solving skills to address concerns and service recovery with tact and efficiency.
The role encourages personal and professional growth through Life Time's hospitality certification levels and tailored succession plans that help employees reach their career goals. You'll have the opportunity to build your professional network and enhance your expertise in a company that strongly believes in nurturing talent and recognizing achievements. This position is ideal for those who thrive in a customer-focused setting and are motivated by creating memorable experiences for each member and guest. Life Time fosters a supportive atmosphere where your friendly and outgoing demeanor will contribute to a positive team environment and member satisfaction. Overall, the Membership Concierge II position is a rewarding opportunity to develop key skills in hospitality, customer service, and sales while working for a leading lifestyle brand committed to health, wellness, and community.
As a Membership Concierge II at Life Time, you will serve as a vital link between the resort and its members and guests. This role demands a high level of professionalism in account maintenance, service delivery, and member engagement. The Membership Concierge II is the first point of contact for all members and guests entering the resort, setting the tone for extraordinary experiences through a warm hospitality mindset. This position requires excellent communication skills, multitasking abilities, and a passion for serving others, all while working in a fast-paced, energetic environment. You will engage in both inbound and outbound communication with members, assisting them with account related inquiries, program information, and membership transactions. Additionally, this role involves supporting new membership sales and retention efforts, using problem-solving skills to address concerns and service recovery with tact and efficiency.
The role encourages personal and professional growth through Life Time's hospitality certification levels and tailored succession plans that help employees reach their career goals. You'll have the opportunity to build your professional network and enhance your expertise in a company that strongly believes in nurturing talent and recognizing achievements. This position is ideal for those who thrive in a customer-focused setting and are motivated by creating memorable experiences for each member and guest. Life Time fosters a supportive atmosphere where your friendly and outgoing demeanor will contribute to a positive team environment and member satisfaction. Overall, the Membership Concierge II position is a rewarding opportunity to develop key skills in hospitality, customer service, and sales while working for a leading lifestyle brand committed to health, wellness, and community.
Job Requirements
- High school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- ability to multitask
- delivering high quality customer service
- proficiency in service recovery
- strong verbal communication skills
- comfortable working in a fast-paced environment
- able to stand for 4 hours at a time
- friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- complete Retention Specialist Certification within 60 days of hire
- passion to serve others
- effective communication skills
Job Duties
- Operates as first point of contact for members and guests entering resort
- exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
- maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- serves as a key point of contact for new membership sales and member retention interactions
- engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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