Membership Concierge II

Life Time is a premier health and lifestyle company that operates a collection of luxury fitness clubs, resorts, and wellness centers across the United States and Canada. Known for providing exceptional member experiences through a comprehensive blend of health, wellness, and recreational services, Life Time has established itself as an innovative leader in the hospitality and fitness industry. The company emphasizes a holistic approach to wellness and fosters an inclusive, diverse, and equitable workplace culture where all employees are valued and respected. With a commitment to professional growth, Life Time supports employees through structured certification programs and personalized career development plans to help them achieve their goals.

The Membership Concierge II role at Life Time is a vital customer-facing position designed to enhance the member and guest experience through superior service delivery, account management, and engagement. The role serves as the first point of contact at the resort, requiring individuals to exemplify a hospitality-first mindset that prioritizes building meaningful relationships with members and guests. This position involves multitasking in a fast-paced environment, including greeting visitors, answering inbound calls, and making outbound outreach to foster member engagement and acquisition. The Membership Concierge II assists with account maintenance by processing transactions and changes related to membership programs, services, and product payments, ensuring accuracy and timeliness.

This role is also integral in supporting new membership sales and retaining existing members by providing clear communication about club programming, events, pricing, and policies. The Membership Concierge II engages in problem solving and service recovery efforts to address member questions or concerns using appropriate tools and resources. The company offers a competitive hourly wage starting at $18.25 up to $21.00, depending on experience and qualifications, and provides an opportunity to advance through professional certification levels, which supports long-term career growth in hospitality within Life Time. This position requires candidates who have excellent verbal communication skills, a friendly demeanor, and the physical capability to stand for extended periods. The role is ideal for individuals who are passionate about serving others, thrive in dynamic environments, and are eager to contribute to an established wellness community.