Membership Concierge II

Life Time is a premier health and wellness company committed to delivering superior fitness, spa, and sports experiences through an inclusive and innovative approach. As a leader in the hospitality and wellness industry, Life Time operates a range of fitness centers and resorts that cater to the health-conscious and community-driven clientele. The organization thrives on its dedication to providing an exceptional environment that fosters growth, engagement, and well-being for both members and employees. Life Time offers a dynamic, diverse workplace where every individual is valued and empowered to reach their potential. They prioritize creating extraordinary experiences for their members by combining top-notch services, expert staff, and cutting-edge wellness programs.

The Membership Concierge II role at Life Time is a pivotal position within their hospitality team, acting as the primary touchpoint for members and guests at the resort. This role is designed for professionals eager to grow their skills in service delivery, account management, and member engagement while building a strong professional network. The position offers opportunities for self-directed career advancement through structured hospitalitycertification levels and personalized succession planning. Members of the team in this role are expected to maintain a high level of product knowledge and expertise on club programming, events, pricing, and policies to effectively assist and educate members and guests.

In this fast-paced, customer-centric environment, the Membership Concierge II serves not only as a frontline problem solver and service ambassador but also as a key driver for member acquisition, retention, and satisfaction. This position requires individuals who can multitask effectively, communicate with clarity and empathy, and uphold the company’s mission of creating extraordinary, memorable experiences. Standing for several hours at a time and engaging actively with guests demands both stamina and a friendly, outgoing demeanor conducive to a warm, welcoming atmosphere. This role at Life Time is ideal for those looking to build a career in hospitality within a supportive and innovative organizational culture that values diversity, equity, and inclusion. In addition, the company emphasizes creating an equitable recruitment and promotion process that is based on merit and qualifications to foster a workplace where everyone’s contributions are respected and celebrated.