Membership Concierge II

Life Time is a premier hospitality and lifestyle company dedicated to delivering exceptional experiences to its members and guests across its resorts and clubs. Renowned for its commitment to excellence, Life Time offers a welcoming and inclusive environment where employees can thrive and grow professionally. As an organization, Life Time values diversity, equity, and inclusion, fostering a culture that respects and celebrates each individual's unique contributions. This commitment extends to ensuring equal opportunities in recruiting, hiring, training, and promoting employees based on merit and qualifications.

The Membership Concierge II role at Life Time is a pivotal position within the company’s resort operations, serving as the first point of contact for members and guests. This role is designed for individuals who are passionate about hospitality and customer engagement and who wish to cultivate their skills in account maintenance, service delivery, and program knowledge. As a Membership Concierge II, you will play a critical role in building and maintaining strong relationships with members and guests by providing outstanding service and personalized attention.

This dynamic position requires a professional mindset and a dedication to creating extraordinary experiences for every person who interacts with the resort. Beyond daily interactions, the role involves handling inbound and outbound communications, providing detailed information about club programming, events, pricing, and policies, and assisting with account changes and transactions. Membership sales and retention are also integral to this position, requiring the ability to problem-solve and conduct service recovery as needed.

The company supports your professional development through self-directed progression of hospitality certifications and encourages creating a customized succession plan aligned with your career aspirations. This fosters a growth-minded work environment where skills can be honed, and professional networks expanded.

Working at Life Time in the Membership Concierge II role means engaging with a fast-paced, vibrant environment where every day offers new opportunities to make a positive impact on members’ and guests’ experiences. If you are someone who thrives on hospitality, embraces challenges, and values continuous learning, this role provides an excellent pathway to advance your career in the hospitality industry.