Membership Concierge II

Life Time is a premier fitness and lifestyle brand committed to creating a vibrant community where health, wellness, and hospitality converge. With state-of-the-art facilities, innovative programming, and a passion for delivering extraordinary member experiences, Life Time continues to set the standard in the health club industry. Known for its inclusive and diverse workplace culture, Life Time offers a supportive environment that encourages professional growth and recognizes the unique value of each team member.

The Membership Concierge II position at Life Time is an essential role within the member engagement and service delivery framework. This role requires an individual who is both personable and professional, acting as the primary point of contact for members and guests entering the resort. As a Membership Concierge II, you will be responsible for managing member accounts, facilitating service transactions, and contributing to member retention and acquisition efforts. You will engage directly with members through inbound and outbound communications, ensuring they are informed about club programming, events, pricing, and policies. Your daily interactions will exemplify a hospitality mindset, aiming to build lasting relationships by consistently creating extraordinary experiences and responding proactively to member needs and concerns.

This position offers a unique opportunity to develop your hospitality skills and advance professionally through self-directed progression within Life Time’s certification levels. Members of the team are encouraged to design customized succession plans to achieve their career goals while contributing to the overall success of the organization. A significant aspect of the role involves problem solving and service recovery, where you will leverage appropriate tools and resources to address member questions and concerns effectively.

Life Time prioritizes providing a fast-paced yet supportive work environment. As a Membership Concierge II, you must be comfortable multitasking and able to stand for extended periods during your shift. Your friendly and outgoing demeanor will help foster a welcoming atmosphere for all members and guests. The organization is committed to diversity, equity, and inclusion, ensuring that all employees are treated with respect and fairness. If you are passionate about service, thrive in dynamic settings, and seek opportunities for professional development within the hospitality and wellness industry, Life Time is an ideal place to grow your career.

Employment type and salary details are typically aligned with competitive industry standards, reflecting Life Time’s commitment to attracting top talent. This role plays a crucial part in maintaining Life Time’s reputation as a leader in hospitality and member engagement, offering you a rewarding career path with opportunities for advancement and certification.