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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $18.25 - $21.00
Work Schedule
Standard Hours
Benefits
a fully subsidized membership
discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match (21 years of age and older)
training and professional development
paid sick leave where required by law
medical, dental, vision, and prescription drug coverage
short term and long term disability insurance
Life insurance
pre-tax flexible spending and dependent care plans
parental leave and adoption assistance
Paid Time Off
deferred compensation plan
Job Description
Life Time is a premier lifestyle company dedicated to promoting healthy living by offering comprehensive fitness, wellness, and recreational services. Renowned for its expansive clubs and commitment to delivering exceptional member experiences, Life Time fosters an environment that supports personal well-being and community engagement. Its facilities combine state-of-the-art fitness equipment, diverse programming, and professional guidance to enhance the overall health of its members. The company is widely recognized for its inclusive and empowering workplace culture that emphasizes growth, diversity, and respect for individual contributions. As an organization that values innovation and member satisfaction, Life Time continuously seeks passionate professionals to... Show More
Job Requirements
- High school graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Ability to multi-task and deliver high quality customer service
- Comfortable working in a fast-paced environment
- Able to stand for 4 hours at a time
- Demonstrate a friendly and outgoing demeanor
- Complete Retention Specialist Certification within 60 days of hire
Job Qualifications
- High school graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Effective communication skills
- Passion to serve others
Job Duties
- Operates as first point of contact for members and guests entering resort
- Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
- Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- Serves as a key point of contact for new membership sales and member retention interactions
- Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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