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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $15.75 - $18.75
Work Schedule
Standard Hours
Benefits
a fully subsidized membership
discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match (21 years of age and older)
training and professional development
paid sick leave where required by law
Medical insurance
Dental Insurance
Vision Insurance
prescription drug coverage
Short term disability insurance
long term disability insurance
Life insurance
pre-tax flexible spending and dependent care plans
Parental leave
Adoption assistance
Paid Time Off
deferred compensation plan
Job Description
Life Time is a premier health and wellness company dedicated to delivering an exceptional member experience within its resorts and fitness centers. Known for its commitment to excellence, Life Time offers a wide range of services including fitness training, spa treatments, dining, and recreational activities, all designed to promote healthy lifestyles and foster community engagement. As a dynamic and rapidly growing organization, Life Time prioritizes a culture of inclusivity, diversity, and professional development, making it an ideal place for those passionate about hospitality and customer service to advance their careers.
The Membership Concierge II at Life Time is... Show More
The Membership Concierge II at Life Time is... Show More
Job Requirements
- High school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- completion of Retention Specialist Certification within 60 days of hire
- passion to serve others
- effective communication skills
- ability to multitask
- ability to deliver high quality customer service
- ability to perform service recovery
- verbal communication skills
- comfortable working in a fast-paced environment
- able to stand for 4 hours at a time
- friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- completion of Retention Specialist Certification within 60 days of hire
- passion to serve others
- effective communication skills
Job Duties
- Operates as first point of contact for members and guests entering resort
- exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
- maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- serves as a key point of contact for new membership sales and member retention interactions
- engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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