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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
wellness programs
Job Description
Life Time is a premier health and wellness company dedicated to providing world-class experiences through its luxury health clubs, resorts, and residential communities. Known for its commitment to holistic wellness, Life Time focuses on fitness, spa, nutrition, family programming, and social events, delivering an all-encompassing lifestyle that nurtures the mind, body, and spirit. The company prides itself on fostering an inclusive, diverse, and equitable workplace where employees are valued and supported to achieve their full potential. With a steadfast commitment to excellence, Life Time designs its team culture around delivering exceptional service and transformational experiences to its members and guests.Show More
Job Requirements
- High school graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Able to stand for 4 hours at a time
- Skilled at multi-tasking
- Delivering high quality customer service
- Service recovery
- Verbal communication
- Friendly and outgoing demeanor
- Comfortable working in a fast-paced environment
Job Qualifications
- High school graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Effective communication skills
- Passion to serve others
- Completion of Retention Specialist Certification within 60 days of hire
Job Duties
- Operates as first point of contact for members and guests entering resort
- Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
- Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- Serves as a key point of contact for new membership sales and member retention interactions
- Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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