Membership Concierge II

Omaha, NE, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

wellness programs

Career development opportunities

Job Description

Life Time is a premium lifestyle company that operates upscale health clubs and resorts across the United States and Canada. Renowned for offering comprehensive wellness experiences through fitness, spa, sport, and healthy dining options, Life Time is dedicated to fostering vibrant communities where members can achieve their health and lifestyle goals holistically. The company prides itself on its inclusive culture, commitment to diversity, and focus on member satisfaction. It stands as a leader in the wellness industry, recognized for combining luxury amenities with innovative programming and exceptional customer service.

The position of Membership Concierge II at Life Time is... Show More

Job Requirements

Must be skilled at multi-tasking
Must deliver high quality customer service
Must be experienced in service recovery
Must have strong verbal communication skills
Must be comfortable working in a fast-paced environment
Must be able to stand for 4 hours at a time
Must demonstrate a friendly and outgoing demeanor

Job Qualifications

High school graduate or equivalent
Minimum of 1-2 years of experience in customer service or sales
Effective communication skills
Passion to serve others
Completion of retention specialist certification within 60 days of hire

Job Duties

Operates as first point of contact for members and guests entering resort
Exemplifies a hospitality mindset to build relationships with members and guests
Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
Serves as a key point of contact for new membership sales and member retention interactions
Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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