Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Job Description
Life Time is a leading hospitality and wellness company renowned for providing exceptional services and experiences in resort-style environments. As a comprehensive wellness brand, Life Time specializes in creating vibrant communities where members and guests enjoy a blend of fitness, recreation, and luxury amenities. The company's commitment to fostering a diverse, inclusive, and equitable workplace speaks to its values of respect, engagement, and professional growth. Life Time is dedicated to offering rewarding career opportunities, emphasizing development through structured hospitality certification programs and personalized succession planning.
The Membership Concierge II role at Life Time is pivotal in delivering outstanding member and guest services, focused on building long-lasting relationships and ensuring extraordinary experiences from the moment individuals engage with the resort. This full-time position involves being the primary point of contact for new and existing members, combining account maintenance with proactive engagement to meet varied member needs. Candidates will have the opportunity to grow their skills by progressing through Life Time’s hospitality certification levels and developing a customized career path aligned with their professional ambitions.
This role emphasizes a hospitality mindset paired with operational excellence, requiring the Membership Concierge II to manage inbound and outbound communications effectively while supporting membership sales, retention efforts, and account transactions. Service recovery, personalized assistance, and thorough knowledge of club programming, events, policies, and pricing are integral components of the position, ensuring members receive both proactive and reactive support. The work environment is fast-paced and interactive, encouraging candidates to exhibit multi-tasking abilities, friendly and outgoing demeanor, and exceptional verbal communication skills.
Life Time values professionals dedicated to high standards of customer service and engagement, empowering them with the tools and resources necessary for problem-solving and member satisfaction. The role provides a unique blend of administrative and interpersonal functions in a vibrant resort atmosphere, making it ideal for individuals passionate about hospitality and member-centric service. By joining Life Time, employees become part of a mission-driven organization committed to wellness, community building, and continuous learning and development within the hospitality field.
The Membership Concierge II role at Life Time is pivotal in delivering outstanding member and guest services, focused on building long-lasting relationships and ensuring extraordinary experiences from the moment individuals engage with the resort. This full-time position involves being the primary point of contact for new and existing members, combining account maintenance with proactive engagement to meet varied member needs. Candidates will have the opportunity to grow their skills by progressing through Life Time’s hospitality certification levels and developing a customized career path aligned with their professional ambitions.
This role emphasizes a hospitality mindset paired with operational excellence, requiring the Membership Concierge II to manage inbound and outbound communications effectively while supporting membership sales, retention efforts, and account transactions. Service recovery, personalized assistance, and thorough knowledge of club programming, events, policies, and pricing are integral components of the position, ensuring members receive both proactive and reactive support. The work environment is fast-paced and interactive, encouraging candidates to exhibit multi-tasking abilities, friendly and outgoing demeanor, and exceptional verbal communication skills.
Life Time values professionals dedicated to high standards of customer service and engagement, empowering them with the tools and resources necessary for problem-solving and member satisfaction. The role provides a unique blend of administrative and interpersonal functions in a vibrant resort atmosphere, making it ideal for individuals passionate about hospitality and member-centric service. By joining Life Time, employees become part of a mission-driven organization committed to wellness, community building, and continuous learning and development within the hospitality field.
Job Requirements
- High school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- complete retention specialist certification within 60 days of hire
- passion to serve others
- effective communication skills
- ability to multi-task
- deliver high quality customer service
- service recovery
- verbal communication
- comfortable working in a fast-paced environment
- able to stand for 4 hours at a time
- demonstrate a friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- complete retention specialist certification within 60 days of hire
- passion to serve others
- effective communication skills
Job Duties
- Operates as first point of contact for members and guests entering resort
- exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
- maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- serves as a key point of contact for new membership sales and member retention interactions
- engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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