Membership Concierge II

Scottsdale, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Job Description

Life Time is a leading hospitality and wellness company renowned for providing exceptional services and experiences in resort-style environments. As a comprehensive wellness brand, Life Time specializes in creating vibrant communities where members and guests enjoy a blend of fitness, recreation, and luxury amenities. The company's commitment to fostering a diverse, inclusive, and equitable workplace speaks to its values of respect, engagement, and professional growth. Life Time is dedicated to offering rewarding career opportunities, emphasizing development through structured hospitality certification programs and personalized succession planning.

The Membership Concierge II role at Life Time is pivotal in delivering outstanding mem... Show More

Job Requirements

High school graduate or equivalent
minimum of 1-2 years of experience in customer service or sales
complete retention specialist certification within 60 days of hire
passion to serve others
effective communication skills
ability to multi-task
deliver high quality customer service
service recovery
verbal communication
comfortable working in a fast-paced environment
able to stand for 4 hours at a time
demonstrate a friendly and outgoing demeanor

Job Qualifications

High school graduate or equivalent
minimum of 1-2 years of experience in customer service or sales
complete retention specialist certification within 60 days of hire
passion to serve others
effective communication skills

Job Duties

Operates as first point of contact for members and guests entering resort
exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
serves as a key point of contact for new membership sales and member retention interactions
engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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