Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
inclusive workplace
Career Development
Hospitality certification
Professional networking
Equal opportunity employer
Job Description
Life Time is a premier wellness and hospitality company dedicated to fostering vibrant communities through exceptional service and unparalleled experiences. As a leading health resort and fitness club operator, Life Time combines luxury amenities with supportive programs that empower members to live healthier, happier lives. With a commitment to inclusivity, diversity, and equity, Life Time strives to create welcoming environments where every individual is respected and celebrated for their unique contributions. The organization is known for its dedication to professional development and career growth, offering employees robust training and certification programs to enhance skill sets and advance within the company. Life Time is an equal opportunity employer that hires and promotes based on merit and qualifications, reinforcing its commitment to fairness and excellence in the workplace.
The Membership Concierge II role at Life Time is an exciting opportunity for individuals passionate about delivering exceptional customer service and fostering genuine connections with members and guests. This position serves as the first point of contact, representing the company’s hospitality values by engaging guests with warmth and professionalism. As a Membership Concierge II, you will be responsible for managing account maintenance, supporting service delivery, and providing insightful programming information to enhance member engagement. The role demands a proactive approach to problem-solving and a commitment to service recovery, ensuring every member interaction results in an extraordinary experience.
In addition to daily operational responsibilities, this role offers a unique path for career progression through self-directed learning and hospitality certification levels, enabling employees to create customized succession plans aligned with their professional goals. The position requires a high level of multitasking ability, excellent communication skills, and the stamina to maintain an energetic presence in a fast-paced environment. Candidates will have the chance to build a professional network within a supportive, growth-oriented culture, making it an ideal role for those seeking a dynamic and rewarding career in hospitality and wellness service.
The Membership Concierge II role at Life Time is an exciting opportunity for individuals passionate about delivering exceptional customer service and fostering genuine connections with members and guests. This position serves as the first point of contact, representing the company’s hospitality values by engaging guests with warmth and professionalism. As a Membership Concierge II, you will be responsible for managing account maintenance, supporting service delivery, and providing insightful programming information to enhance member engagement. The role demands a proactive approach to problem-solving and a commitment to service recovery, ensuring every member interaction results in an extraordinary experience.
In addition to daily operational responsibilities, this role offers a unique path for career progression through self-directed learning and hospitality certification levels, enabling employees to create customized succession plans aligned with their professional goals. The position requires a high level of multitasking ability, excellent communication skills, and the stamina to maintain an energetic presence in a fast-paced environment. Candidates will have the chance to build a professional network within a supportive, growth-oriented culture, making it an ideal role for those seeking a dynamic and rewarding career in hospitality and wellness service.
Job Requirements
- Skilled at multitasking
- delivering high quality customer service
- service recovery and verbal communication
- comfortable working in a fast-paced environment
- able to stand for 4 hours at a time
- demonstrate a friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- complete retention specialist certification within 60 days of hire
- passion to serve others
- effective communication skills
- bachelor’s degree in hospitality preferred
Job Duties
- Operates as first point of contact for members and guests entering resort
- exemplifies a hospitality mindset to build relationships with members and guests regularly creating extraordinary experiences
- receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
- maintains updated knowledge to appropriately educate all members and guests of club programming events pricing and policies
- assists members with account maintenance processing member needs changes and transactions including program service and product payments
- serves as a key point of contact for new membership sales and member retention interactions
- engages in problem solving and service recovery for member questions and concerns utilizing appropriate tools and resources
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
