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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
inclusive workplace
Career Development
Hospitality certification
Professional networking
Equal opportunity employer
Job Description
Life Time is a premier wellness and hospitality company dedicated to fostering vibrant communities through exceptional service and unparalleled experiences. As a leading health resort and fitness club operator, Life Time combines luxury amenities with supportive programs that empower members to live healthier, happier lives. With a commitment to inclusivity, diversity, and equity, Life Time strives to create welcoming environments where every individual is respected and celebrated for their unique contributions. The organization is known for its dedication to professional development and career growth, offering employees robust training and certification programs to enhance skill sets and advance within the company.... Show More
Job Requirements
- Skilled at multitasking
- delivering high quality customer service
- service recovery and verbal communication
- comfortable working in a fast-paced environment
- able to stand for 4 hours at a time
- demonstrate a friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- complete retention specialist certification within 60 days of hire
- passion to serve others
- effective communication skills
- bachelor’s degree in hospitality preferred
Job Duties
- Operates as first point of contact for members and guests entering resort
- exemplifies a hospitality mindset to build relationships with members and guests regularly creating extraordinary experiences
- receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
- maintains updated knowledge to appropriately educate all members and guests of club programming events pricing and policies
- assists members with account maintenance processing member needs changes and transactions including program service and product payments
- serves as a key point of contact for new membership sales and member retention interactions
- engages in problem solving and service recovery for member questions and concerns utilizing appropriate tools and resources
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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