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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.75 - $17.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
wellness programs
Job Description
About Life Time:
Life Time is a premier fitness and lifestyle brand dedicated to offering its members exceptional experiences through world-class amenities, personalized service, and a strong community connection. Established as a leader in the wellness industry, Life Time combines cutting-edge facilities with expert programming aimed at helping members achieve their health, fitness, and lifestyle goals. The company prides itself on its inclusive culture, embracing diversity and ensuring a supportive environment in which all team members and members feel valued and respected. Life Time’s commitment to excellence is reflected in its comprehensive approach to member engagement, which seamlessly integrates health... Show More
Job Requirements
- High school graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Ability to multi-task effectively
- Comfortable working in a fast-paced environment
- Able to stand for 4 hours at a time
- Friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Complete Retention Specialist Certification within 60 days of hire
- Effective communication skills
- Passion to serve others
- Bachelor’s Degree in Hospitality preferred
Job Duties
- Operates as first point of contact for members and guests entering resort
- Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
- Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- Serves as a key point of contact for new membership sales and member retention interactions
- Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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