Membership Concierge II

About Life Time: Life Time is a premier fitness and lifestyle brand dedicated to offering its members exceptional experiences through world-class amenities, personalized service, and a strong community connection. Established as a leader in the wellness industry, Life Time combines cutting-edge facilities with expert programming aimed at helping members achieve their health, fitness, and lifestyle goals. The company prides itself on its inclusive culture, embracing diversity and ensuring a supportive environment in which all team members and members feel valued and respected. Life Time’s commitment to excellence is reflected in its comprehensive approach to member engagement, which seamlessly integrates health, fitness, education, and social experiences.

About the Role: Membership Concierge II As a Membership Concierge II, you will be an integral part of Life Time’s member-focused team, serving as a professional in account maintenance, service delivery, programming insight, and member engagement. This role acts as the first point of contact for members and guests entering the facility, setting the tone for an extraordinary hospitality experience. Your responsibility will be to build lasting relationships with members and guests by embodying a hospitality mindset and consistently delivering high-quality customer service.

In this role, you will manage inbound and outbound communications to support member engagement and retention initiatives. Your detailed knowledge of club programs, events, pricing, and policies will enable you to effectively educate members, ensuring they are well informed and satisfied with their membership experience. You will assist members with account maintenance including processing payments, managing program participation, and handling service requests. Additionally, you will collaborate in new membership sales and focused member retention efforts to contribute to the club’s overall success.

This role provides a unique opportunity for professional growth through Life Time’s hospitality certification levels. By engaging in self-directed development and creating a customized succession plan, you will expand your skills and build a professional network within a supportive and dynamic environment. The Membership Concierge II position is ideally suited for individuals who thrive in fast-paced settings, are passionate about delivering exceptional service, and enjoy problem solving and service recovery.

Life Time strongly supports an inclusive, diverse, and equitable workplace culture. As an equal opportunity employer, Life Time recruits, hires, trains, and promotes based on merit and qualifications. The company values contributions from every individual and strives to maintain a workplace where everyone feels safe, supported, and motivated to succeed. This role is an excellent opportunity for professionals who are committed to excellence and eager to grow within a top-tier wellness brand.