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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $18.75 - $22.25
Work Schedule
Standard Hours
Benefits
a fully subsidized membership
discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match (21 years of age and older)
training and professional development
paid sick leave where required by law
Medical
Dental
Vision
prescription drug coverage
Short term disability insurance
long term disability insurance
Life insurance
pre-tax flexible spending and dependent care plans
Parental leave
Adoption assistance
Paid time off including 5 to 20 vacation days per calendar year based on tenure
deferred compensation plan
Job Description
Life Time is a prominent health and wellness company that operates a range of high-end fitness centers, resorts, and athletic clubs across the United States and Canada. Known for delivering a unique blend of fitness, spa, and recreational experiences, Life Time caters to a diverse and health-conscious clientele looking for more than just a gym membership. Their facilities are designed to foster a holistic approach to wellness, combining state-of-the-art fitness technology with resort-style amenities and personalized services. As an established leader in the wellness industry, Life Time is dedicated to creating environments where members feel valued, supported, and motivated to... Show More
Job Requirements
- High school graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Complete Retention Specialist Certification within 60 days of hire
- Passion to serve others
- Effective communication skills
- Comfortable working in a fast-paced environment
- Able to stand for 4 hours at a time
- Friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Complete Retention Specialist Certification within 60 days of hire
- Passion to serve others
- Effective communication skills
- Bachelor’s degree in hospitality preferred
Job Duties
- Operates as first point of contact for members and guests entering resort
- Exemplifies a hospitality mindset to build relationships with members and guests regularly creating extraordinary experiences
- Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
- Maintains updated knowledge to appropriately educate all members and guests of club programming events pricing and policies
- Assists members with account maintenance processing member needs changes and transactions including program service and product payments
- Serves as a key point of contact for new membership sales and member retention interactions
- Engages in problem solving and service recovery for member questions and concerns utilizing appropriate tools and resources
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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