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Membership Concierge II

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee wellness program
Professional development opportunities
Employee Discounts

Job Description

Life Time is a prominent and well-established lifestyle hospitality company specializing in health, wellness, and leisure. Renowned for creating extraordinary experiences and promoting a healthy lifestyle through its expansive range of services and facilities, Life Time operates at the intersection of fitness, wellness, and social engagement. As a company that places high importance on inclusivity, diversity, and equity, Life Time fosters a workplace culture that values each individual's unique contributions while maintaining equal opportunity employment practices. The company is dedicated to recruiting, hiring, training, and promoting individuals based purely on merit and qualifications, ensuring a supportive and growth-oriented environment for... Show More

Job Requirements

  • Skilled at multi-tasking
  • delivering high quality customer service
  • service recovery and verbal communication
  • comfortable working in a fast-paced environment
  • able to stand for 4 hours at a time
  • demonstrate a friendly and outgoing demeanor

Job Qualifications

  • High school graduate or equivalent
  • minimum of 1-2 years of experience in customer service or sales
  • complete retention specialist certification within 60 days of hire
  • passion to serve others
  • effective communication skills
  • bachelor’s degree in hospitality preferred

Job Duties

  • Operate as first point of contact for members and guests entering resort
  • exemplify a hospitality mindset to build relationships with members and guests regularly creating extraordinary experiences
  • receive inbound phone calls and conduct outbound outreach with members and guests to support engagement and acquisition
  • maintain updated knowledge to appropriately educate all members and guests of club programming events pricing and policies
  • assist members with account maintenance processing member needs changes and transactions including program service and product payments
  • serve as a key point of contact for new membership sales and member retention interactions
  • engage in problem solving and service recovery for member questions and concerns utilizing appropriate tools and resources

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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