Membership Concierge II

Life Time is a prominent and well-established lifestyle hospitality company specializing in health, wellness, and leisure. Renowned for creating extraordinary experiences and promoting a healthy lifestyle through its expansive range of services and facilities, Life Time operates at the intersection of fitness, wellness, and social engagement. As a company that places high importance on inclusivity, diversity, and equity, Life Time fosters a workplace culture that values each individual's unique contributions while maintaining equal opportunity employment practices. The company is dedicated to recruiting, hiring, training, and promoting individuals based purely on merit and qualifications, ensuring a supportive and growth-oriented environment for all its employees. Life Time continually champions professional development by encouraging employees to engage in ongoing training and certification programs aligned with their career aspirations in the hospitality and wellness industry.

The role of Membership Concierge II at Life Time is a crucial position focused on member and guest engagement, account maintenance, and delivering exceptional hospitality service. This role serves as the first point of contact for members and guests arriving at the resort, ensuring a warm and welcoming environment that encourages relationship-building and memorable experiences. As a Membership Concierge II, you will be responsible for providing personalized assistance surrounding account transactions, program information, events, pricing, and club policies. The position involves managing inbound and outbound communications with members and guests to boost engagement and acquisition, demonstrating strong communication and customer service skills in a dynamic, fast-paced atmosphere.

This role supports membership sales and retention efforts by serving as a key contact for new memberships and existing member interactions. The Membership Concierge II plays an essential role in service recovery, resolving member concerns efficiently using the available resources and tools. The position requires multitasking abilities, a friendly and outgoing demeanor, and a passion for serving others. Through self-directed progression in Life Time s hospitality certification levels, employees in this role can further develop their skills and strategically map out their career path, aligning professional goals with organizational growth opportunities.