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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $15.50 - $18.50
Work Schedule
Standard Hours
Benefits
Prescription drug insurance
Dental Insurance
Health Insurance
Adoption assistance
401(k)
Flexible spending account
Disability insurance
401(k) matching
Paid Time Off
Paid sick time
Vision Insurance
Parental leave
Life insurance
Job Description
Life Time is a premier lifestyle and hospitality company renowned for creating vibrant club environments that blend fitness, wellness, and hospitality. With an emphasis on community and member satisfaction, Life Time operates luxury health clubs and resort amenities designed to offer personalized experiences and exceptional services. The company is committed to fostering an inclusive and diverse workplace that values and celebrates the unique contributions of each individual while ensuring equal opportunities based on merit and qualifications. Life Time’s culture emphasizes career growth and professional development, enabling team members to thrive in a dynamic and supportive environment.
The Membership Conc... Show More
The Membership Conc... Show More
Job Requirements
- High school graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Complete retention specialist certification within 60 days of hire
- Passion to serve others
- Effective communication skills
- Ability to multi-task
- Comfortable working in a fast-paced environment
- Able to stand for 4 hours at a time
- Friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Complete Retention Specialist Certification within 60 days of hire
- Passion to serve others
- Effective communication skills
Job Duties
- Operate as first point of contact for members and guests entering resort
- Exemplify a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- Receive inbound phone calls and conduct outbound outreach with members and guests to support engagement and acquisition
- Maintain updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- Assist members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- Serve as a key point of contact for new membership sales and member retention interactions
- Engage in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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