Membership Concierge II

Life Time is a premier lifestyle and hospitality company renowned for creating vibrant club environments that blend fitness, wellness, and hospitality. With an emphasis on community and member satisfaction, Life Time operates luxury health clubs and resort amenities designed to offer personalized experiences and exceptional services. The company is committed to fostering an inclusive and diverse workplace that values and celebrates the unique contributions of each individual while ensuring equal opportunities based on merit and qualifications. Life Time’s culture emphasizes career growth and professional development, enabling team members to thrive in a dynamic and supportive environment.

The Membership Concierge II role at Life Time is a pivotal position focused on delivering outstanding member and guest services. This role serves as the first point of contact for members and guests entering the resort, ensuring every interaction is welcoming and professional. The Membership Concierge II is responsible for maintaining member accounts, assisting with service delivery, providing programming knowledge, and supporting member engagement and acquisition efforts. This position offers a unique opportunity to develop hospitality skills, grow within the company through self-directed progression, and build a customized succession plan aligned with individual professional goals. The position is hourly, offering wages starting at $15.50 and going up to $18.50, dependent on experience and qualifications.

As a Membership Concierge II, you will be deeply involved in creating extraordinary experiences for members by adopting a hospitality-centered mindset. You will engage with members and guests both in person and through phone communication, manage account maintenance including processing payments for programs and products, and act as a key liaison in new membership sales and member retention initiatives. This role requires problem-solving abilities and service recovery skills to address questions and concerns promptly and effectively. The fast-paced resort environment demands a friendly, outgoing demeanor and the ability to multitask efficiently while standing for extended periods.

This career path at Life Time is designed for those passionate about delivering customer service excellence in the hospitality industry and offers extensive training and professional development opportunities. Team members in this role also earn benefits such as a fully subsidized membership, discounts on products and services, and access to retirement plans. Full-time employees enjoy additional benefits including medical, dental, vision, and prescription drug coverage, disability insurance, life insurance, flexible spending accounts, parental leave, paid time off, and more. Life Time’s dedication to employee growth and well-being makes it an excellent place for individuals seeking a rewarding and progressive career in hospitality.