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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $17.25 - $20.50
Work Schedule
Standard Hours
Benefits
fully subsidized membership
discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match (21 years of age and older)
training and professional development
paid sick leave where required by law
Medical insurance
Dental Insurance
Vision Insurance
prescription drug coverage
Short term disability insurance
long term disability insurance
Life insurance
Pre-tax flexible spending plans
Pre-tax dependent care plans
Parental leave
Adoption assistance
Paid Time Off
deferred compensation plan
Job Description
Life Time is a premier health and wellness company renowned for its comprehensive approach to fitness, wellbeing, and active lifestyles. With a nationwide presence, Life Time operates luxury fitness resorts that blend fitness, sport, and spa experiences to create an unparalleled environment for members and guests. These resorts offer an array of amenities including state-of-the-art fitness equipment, group fitness classes, aquatic centers, childcare, and wellness programs designed to enhance physical and mental health. The company is deeply committed to fostering inclusive, diverse, and equitable workplaces while maintaining high standards of service and community engagement. Life Time emphasizes professional growth for... Show More
Job Requirements
- Skillful multi-tasking
- ability to deliver high quality customer service
- experience with service recovery
- strong verbal communication skills
- comfortable working in fast-paced environments
- able to stand for four hours at a time
- friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- completion of retention specialist certification within 60 days of hire
- effective communication skills
- passion to serve others
- bachelor's degree in hospitality preferred
Job Duties
- Operates as first point of contact for members and guests entering resort
- exemplifies a hospitality mindset to build relationships with members and guests regularly creating extraordinary experiences
- receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
- maintains updated knowledge to appropriately educate all members and guests of club programming events pricing and policies
- assists members with account maintenance processing member needs changes and transactions including program service and product payments
- serves as a key point of contact for new membership sales and member retention interactions
- engages in problem solving and service recovery for member questions and concerns utilizing appropriate tools and resources
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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