Membership Concierge II

Life Time is a premier health and wellness company renowned for its comprehensive approach to fitness, wellbeing, and active lifestyles. With a nationwide presence, Life Time operates luxury fitness resorts that blend fitness, sport, and spa experiences to create an unparalleled environment for members and guests. These resorts offer an array of amenities including state-of-the-art fitness equipment, group fitness classes, aquatic centers, childcare, and wellness programs designed to enhance physical and mental health. The company is deeply committed to fostering inclusive, diverse, and equitable workplaces while maintaining high standards of service and community engagement. Life Time emphasizes professional growth for its team members through continuous learning and development programs, certification pathways, and personalized career progression plans. This commitment to its workforce helps maintain the company’s reputation as a leader in quality service and hospitality within the wellness industry.

The Membership Concierge II role at Life Time is a vital part of the member experience, serving as the primary point of contact for members and guests entering the resort. This position demands a hospitality-focused professional who excels in account maintenance, service delivery, and member engagement. Working in this role, incumbents build relationships that foster extraordinary member experiences by exemplifying a hospitable mindset. The Membership Concierge II manages inbound and outbound communications, supporting member engagement and acquisition initiatives. The role involves maintaining updated knowledge on club programming, events, pricing, and policies to effectively educate and serve members and guests. Account maintenance responsibilities include processing member needs, changes, transactions, and payments related to programs, services, and products. This position is also key in membership sales and retention efforts, tackling problem-solving and service recovery to ensure member satisfaction.

As an hourly role starting at $17.25 with pay up to $20.50 determined by experience and qualifications, this position offers opportunities for professional development through Life Time's hospitality certification levels and a customized succession plan tailored to the candidate’s career goals. The role is designed for individuals who thrive in fast-paced environments, can multitask efficiently, and possess strong communication skills. Candidates are encouraged to leverage Life Time's comprehensive benefits and supportive workplace culture to foster a rewarding career in hospitality and member services within a dynamic wellness company.