Membership Concierge II

Life Time is a premier hospitality and wellness company renowned for creating extraordinary experiences and environments where members and guests feel valued and supported. With a commitment to inclusivity, diversity, and equity, Life Time fosters a workplace culture that celebrates unique contributions and promotes merit-based growth and advancement. As a leading resort and membership organization, Life Time places a strong emphasis on employee development, providing professional certification programs and clear succession plans to help individuals achieve their career aspirations.

The Membership Concierge II role at Life Time is crafted for professionals seeking to elevate their skills in account maintenance, service delivery, programming knowledge, and member engagement within a dynamic resort setting. This position serves as the frontline ambassador and first point of contact for members and guests entering the resort, tasked with embodying a hospitality mindset that builds meaningful relationships and consistently delivers exceptional experiences. The role offers abundant opportunities for growth through self-directed certification progressions and a customized succession plan tailored to align with each employee's professional goals.

Occupying this role means actively engaging in both inbound and outbound communications to support member relationships and acquisition efforts. Responsibilities include maintaining up-to-date knowledge of club programming, events, pricing, and policies to effectively educate members and guests. Additionally, assisting members with account maintenance, processing their needs, and handling various transactions related to programs, services, and products forms a vital part of this position. A key focus also lies in contributing to membership sales and retention initiatives, serving as a pivotal point of contact.

Candidates for Membership Concierge II are expected to excel in multi-tasking and demonstrate a friendly, outgoing demeanor, thriving in a fast-paced environment where standing for extended periods is common. Exceptional customer service skills, service recovery capabilities, and effective verbal communication are essential traits needed to succeed in this role. Life Time encourages professionals who are passionate about serving others and who seek to grow their careers within a supportive and innovative hospitality community to apply.

In sum, this role not only demands professionalism and dedication but also offers a platform for continued learning, career progression, and meaningful work within a respected company that values its people and fosters a culture of excellence and inclusiveness.