Membership Concierge II

Austin, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional Development

wellness programs

Job Description

Life Time is a premier hospitality and wellness company renowned for creating extraordinary experiences and environments where members and guests feel valued and supported. With a commitment to inclusivity, diversity, and equity, Life Time fosters a workplace culture that celebrates unique contributions and promotes merit-based growth and advancement. As a leading resort and membership organization, Life Time places a strong emphasis on employee development, providing professional certification programs and clear succession plans to help individuals achieve their career aspirations.

The Membership Concierge II role at Life Time is crafted for professionals seeking to elevate their skills in account maintenance, serv... Show More

Job Requirements

High school graduate or equivalent
Minimum of 1-2 years of experience in customer service or sales
Complete Retention Specialist Certification within 60 days of hire
Passion to serve others
Effective communication skills
Ability to multitask
Comfortable working in a fast-paced environment
Able to stand for 4 hours at a time
Friendly and outgoing demeanor

Job Qualifications

High school graduate or equivalent
Minimum of 1-2 years of experience in customer service or sales
Complete Retention Specialist Certification within 60 days of hire
Passion to serve others
Effective communication skills

Job Duties

Operate as first point of contact for members and guests entering resort
Exemplify a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
Receive inbound phone calls and conduct outbound outreach with members and guests to support engagement and acquisition
Maintain updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
Assist members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
Serve as a key point of contact for new membership sales and member retention interactions
Engage in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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