Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Gym membership
Career development opportunities
inclusive workplace culture
Job Description
Life Time Athletic Resorts are premier destinations for hospitality professionals who are passionate about cultivating a lifestyle career within an established and continuously growing company. Renowned for its commitment to promoting a healthy, active lifestyle, Life Time stands as a leader in the wellness and hospitality industry. The company offers more than just a job; it provides an opportunity to join a vibrant community dedicated to helping members live healthier, happier lives. With expansive resort facilities and a dedication to exceptional service, Life Time Athletic Resorts create an environment where staff and members alike thrive in a culture of wellness and hospitality excellence.
The Membership Concierge position at Life Time Athletic Resorts represents a pivotal role within this thriving community. This role serves as the frontline ambassador for members and guests, acting as the first point of contact and first impression for all who enter the resort. The Membership Concierge is charged with maintaining member accounts, facilitating services, providing insightful programming information, and engaging guests with warmth and professionalism. This position offers a unique pathway for career growth, supported by self-directed progression through Life Time's hospitality certification levels and customized succession plans aligned with individual professional goals. This role is ideal for individuals who aspire to develop their skills in a dynamic hospitality environment while building a robust professional network.
As a Membership Concierge, the individual is not only responsible for operational tasks but also for embodying the core values of hospitality, engagement, and service excellence. The role demands a balance of administrative capabilities, interpersonal communication skills, and a genuine passion for serving others. By assisting members with account maintenance, answering inquiries about programming, facilitating transactions, and addressing member concerns, the Membership Concierge significantly contributes to the overall member experience. Life Time Athletic Resorts prioritize a supportive workplace culture that embraces inclusivity, diversity, and equity, fostering a welcoming atmosphere for employees and members alike. Being part of this team means joining an organization dedicated to personal growth, collective well-being, and high standards of service delivery.
The Membership Concierge position at Life Time Athletic Resorts represents a pivotal role within this thriving community. This role serves as the frontline ambassador for members and guests, acting as the first point of contact and first impression for all who enter the resort. The Membership Concierge is charged with maintaining member accounts, facilitating services, providing insightful programming information, and engaging guests with warmth and professionalism. This position offers a unique pathway for career growth, supported by self-directed progression through Life Time's hospitality certification levels and customized succession plans aligned with individual professional goals. This role is ideal for individuals who aspire to develop their skills in a dynamic hospitality environment while building a robust professional network.
As a Membership Concierge, the individual is not only responsible for operational tasks but also for embodying the core values of hospitality, engagement, and service excellence. The role demands a balance of administrative capabilities, interpersonal communication skills, and a genuine passion for serving others. By assisting members with account maintenance, answering inquiries about programming, facilitating transactions, and addressing member concerns, the Membership Concierge significantly contributes to the overall member experience. Life Time Athletic Resorts prioritize a supportive workplace culture that embraces inclusivity, diversity, and equity, fostering a welcoming atmosphere for employees and members alike. Being part of this team means joining an organization dedicated to personal growth, collective well-being, and high standards of service delivery.
Job Requirements
- High school graduate or equivalent
- minimum of 1 year of customer service experience
- passion to serve others
- effective communication skills
Job Qualifications
- High school graduate or equivalent
- minimum of 1 year of customer service experience
- effective communication skills
- passion to serve others
- bachelor’s degree in hospitality (preferred)
Job Duties
- Operates as first point of contact for members and guests entering resort
- exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- receives and facilitates incoming phone calls from members and guests
- maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- serves as point of contact for new member acquisition and member retention interactions
- engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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