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Membership Concierge II

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Exact $18.75
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Work Schedule

Standard Hours
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Benefits

fully subsidized membership
discounts on Life Time products and services
401(k) retirement plan with company match
training and professional development
Paid sick leave
Medical insurance
Dental Insurance
Vision Insurance
prescription drug coverage
Short term disability insurance
long term disability insurance
Life insurance
flexible spending accounts
Dependent care plans
Parental leave
Adoption assistance
Paid Time Off
deferred compensation plan

Job Description

Life Time Athletic Resorts are premier destinations designed specifically for hospitality professionals who aspire to develop a rewarding lifestyle career with a reputable and rapidly growing company. Known for their commitment to promoting healthier and happier lives, Life Time Athletic Resorts provide dynamic environments that blend luxury and wellness, making each resort a hub for community engagement and fitness excellence. Serving members and guests, these resorts operate at the intersection of hospitality and wellness, focusing on creating extraordinary experiences that elevate the concept of active living. Life Time emphasizes not just physical fitness, but a holistic approach to well-being, encompassing nutritional, emotional, and social dimensions, all supported by comprehensive programming and state-of-the-art facilities.

The Membership Concierge role at Life Time is integral to this vision. This position is dedicated to offering exceptional member services and fostering meaningful relationships within the resort community. As a Membership Concierge, your responsibilities will include professional account maintenance, delivering outstanding service, providing insightful programming information, and engaging actively with members and guests. Life Time encourages continuous personal and professional growth, enabling employees to progress through various hospitality certification levels and develop personalized career advancement strategies. This role offers a unique opportunity to cultivate a professional network, refine hospitality skills, and contribute positively to the health-focused community. Employees in this role enjoy a supportive work environment with competitive hourly wages ranging from $18.75 to $22.25, depending on their experience and qualifications.

By joining Life Time Athletic Resorts as a Membership Concierge, you become part of a team that values passion, dedication, and the ability to enhance member experience through attentive and knowledgeable service. You will be the welcoming face of the resort, the first point of contact, and a vital source of information and assistance for members and guests. This role demands a hospitality mindset that prioritizes relationship-building and exceeds expectations through personalized care, ensuring every interaction promotes the Life Time philosophy of healthier, happier living. Furthermore, Life Time invests in employee development through structured training programs and provides comprehensive benefits, making it an ideal employer for those seeking meaningful careers in hospitality and wellness sectors.

Job Requirements

  • High school graduate or equivalent
  • minimum of 1 year of customer service experience
  • passion to serve others
  • effective communication skills

Job Qualifications

  • High school graduate or equivalent
  • minimum of 1 year of customer service experience
  • passion to serve others
  • effective communication skills
  • bachelor’s degree in hospitality (preferred)

Job Duties

  • Operates as first point of contact for members and guests entering resort
  • exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
  • receives and facilitates incoming phone calls from members and guests
  • maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
  • assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
  • serves as point of contact for new member acquisition and member retention interactions
  • engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Job Criteria

Experience

Entry Level (1-2 years)


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