Membership Concierge II (12 PM-10 PM)

Arlington, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

inclusive workplace

Career development opportunities

Health Insurance

Paid Time Off

Employee wellness programs

Retirement plan options

Diverse and equitable environment

Job Description

Life Time is a premier wellness and hospitality company dedicated to providing exceptional experiences through its network of luxury health clubs and resorts. Known for its commitment to holistic wellness, Life Time combines athletic facilities, spa services, and vibrant social environments to create a unique community-focused atmosphere. With locations across the country, Life Time serves thousands of members by offering a comprehensive range of services designed to promote fitness, health, and relaxation in an upscale setting. Their dedication to quality and customer satisfaction makes them a leader in the hospitality and wellness industry, continuously striving to enhance member engagement through innovative programming and attentive service.

The Membership Concierge II role at Life Time is a dynamic position focused on delivering outstanding service and fostering meaningful connections with members and guests. As the first point of contact, incumbents play a critical role in shaping the overall experience by embodying a genuine hospitality mindset and proactively engaging with the community. This position emphasizes professional growth through certification in hospitality and wellness programming and encourages the creation of personalized career development plans. The Membership Concierge II handles account maintenance, supports member engagement, and aids in new membership sales and retention activities. Professionals in this role are expected to be adept in problem-solving and service recovery, ensuring members' needs are met promptly and with care. The role requires excellent communication, multi-tasking skills, and a friendly, outgoing demeanor to thrive in a vibrant, fast-paced environment. This is a full-time position that offers opportunities for upward mobility within the organization’s hospitality certification framework, making it an excellent fit for individuals passionate about delivering exceptional service and eager to advance their careers in the wellness and hospitality industry.

Job Requirements

Skilled at multi-tasking
delivering high quality customer service
service recovery
verbal communication
comfortable working in a fast-paced environment
able to stand for 4 hours at a time
demonstrate a friendly and outgoing demeanor

Job Qualifications

High school graduate or equivalent
minimum of 1-2 years of experience in customer service or sales
effective communication skills
passion to serve others
complete Retention Specialist Certification within 60 days of hire

Job Duties

Operate as first point of contact for members and guests entering resort
exemplify a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
receive inbound phone calls and conduct outbound outreach with members and guests to support engagement and acquisition
maintain updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
assist members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
serve as a key point of contact for new membership sales and member retention interactions
engage in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources