
Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $14.00 - $18.25
Work Schedule
Flexible
Benefits
a fully subsidized membership
discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match (21 years of age and older)
training and professional development
paid sick leave where required by law
medical, dental, vision, and prescription drug coverage
short term and long term disability insurance
Job Description
Life Time is a premier health and lifestyle company known for its comprehensive approach to wellness, centered around fitness, nutrition, and community engagement. As a destination for those committed to a healthy way of life, Life Time offers a full range of services including state-of-the-art fitness facilities, professional training, group classes, and family-friendly activities. With a commitment to fostering an inclusive and welcoming environment, Life Time emphasizes value-based relationships and strives to create extraordinary experiences for all members and guests.
The Membership Concierge I role is vital within Life Time’s member experience team, serving primarily as the first point of contact for members and guests. This position combines elements of hospitality, customer service, and administrative support to ensure that every interaction reinforces the company’s reputation for excellence. The Concierge not only greets and assists visitors but also educates them about club programs, events, pricing, and policies. This role requires a dedication to promoting a healthy lifestyle and a passion for serving others. Employees enjoy a vibrant, healthy work environment while playing a meaningful role in increasing member loyalty and engagement.
As a Membership Concierge I, you will be responsible for facilitating phone communications, assisting with member transactions, and maintaining updated knowledge of all club offerings. This position demands strong communication skills, the ability to multitask in a fast-paced environment, and a deep commitment to service excellence. Team members must be able to stand for extended periods and demonstrate a hospitality mindset that builds lasting relationships. Life Time values professional development and offers concierge certification upon hire, ensuring you have the resources needed to excel in this role.
This opportunity is ideal for individuals looking to join an organization that values inclusivity, diversity, and equitable treatment of all employees. Life Time not only supports your career growth with comprehensive training but also offers benefits that include a fully subsidized membership, professional discounts, and a robust retirement savings plan. Whether you are passionate about fitness or customer service, this role offers a fulfilling avenue to contribute to members’ healthy way of life goals while developing your own skills in a supportive environment.
The Membership Concierge I role is vital within Life Time’s member experience team, serving primarily as the first point of contact for members and guests. This position combines elements of hospitality, customer service, and administrative support to ensure that every interaction reinforces the company’s reputation for excellence. The Concierge not only greets and assists visitors but also educates them about club programs, events, pricing, and policies. This role requires a dedication to promoting a healthy lifestyle and a passion for serving others. Employees enjoy a vibrant, healthy work environment while playing a meaningful role in increasing member loyalty and engagement.
As a Membership Concierge I, you will be responsible for facilitating phone communications, assisting with member transactions, and maintaining updated knowledge of all club offerings. This position demands strong communication skills, the ability to multitask in a fast-paced environment, and a deep commitment to service excellence. Team members must be able to stand for extended periods and demonstrate a hospitality mindset that builds lasting relationships. Life Time values professional development and offers concierge certification upon hire, ensuring you have the resources needed to excel in this role.
This opportunity is ideal for individuals looking to join an organization that values inclusivity, diversity, and equitable treatment of all employees. Life Time not only supports your career growth with comprehensive training but also offers benefits that include a fully subsidized membership, professional discounts, and a robust retirement savings plan. Whether you are passionate about fitness or customer service, this role offers a fulfilling avenue to contribute to members’ healthy way of life goals while developing your own skills in a supportive environment.
Job Requirements
- Minimum of 6 months service/reception experience
- complete concierge certification upon hire
- must work a minimum of 15 hours per week
- commitment to serve others
- effective communication skills
- passion for living a healthy way of life
- ability to multi-task and deliver high quality customer service in a fast-paced environment
- must have good verbal communication
- must be able to stand for 4 hours at a time
Job Qualifications
- Minimum of 6 months service/reception experience
- complete concierge certification upon hire
- effective communication skills
- passion for living a healthy way of life
- ability to multi-task and deliver high quality customer service in a fast-paced environment
- good verbal communication
Job Duties
- Operates as first point of contact for members and guests
- receives and facilitates incoming phone calls from members and guests
- maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- assists members with transactions and general account changes
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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