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Membership Concierge I

Job Overview

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Employment Type

Hourly
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Compensation

Hourly
Exact $13.25
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Benefits

a fully subsidized membership
discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match (21 years of age and older)
training and professional development
paid sick leave where required by law

Job Description

Life Time is a premier health and wellness company dedicated to helping members achieve their healthy way of life goals through exceptional service and a welcoming environment. As a multifaceted organization specializing in fitness, recreation, and community engagement, Life Time operates numerous state-of-the-art health clubs and resorts across the country. They provide members with access to comprehensive fitness programs, recreational activities, spa services, healthy dining options, and various events that foster a vibrant and supportive community. At Life Time, the focus is on delivering an outstanding member experience through value-based relationships and superior customer service, promoting not just fitness but overall well-being and healthy living.

The Membership Concierge I role at Life Time is pivotal to maintaining this high standard of member satisfaction and loyalty. As the first point of contact for members and guests entering the club, the Membership Concierge I embodies the hospitality mindset essential for creating warm, welcoming, and valuable interactions. This role involves delivering exemplary customer service, handling a broad range of inquiries related to club programs, events, pricing, and policies, and facilitating transactions and account changes. Working in a fun and health-focused environment, the Membership Concierge I helps members navigate their memberships while reinforcing Life Time's commitment to a healthy and active lifestyle. This hourly position starts at $13.25 per hour and can pay up to $15.75, depending on the candidate’s experience and qualifications. It offers a flexible schedule with a minimum of 15 hours per week, presenting an excellent opportunity for individuals passionate about health, wellness, and customer service to grow professionally within one of the country’s leading health club organizations.

Job Requirements

  • Minimum of 6 months service/reception experience
  • Complete Concierge Certification upon hire
  • Must work a minimum of 15 hours per week
  • Commitment to serve others
  • Effective communication skills
  • Passion for living a healthy way of life
  • Ability to multi-task and deliver high quality customer service in a fast-paced environment
  • Must have good verbal communication
  • Must be able to stand for 4 hours at a time

Job Qualifications

  • Minimum of 6 months service/reception experience
  • Effective communication skills
  • Commitment to serve others
  • Passion for living a healthy way of life
  • Ability to multi-task and deliver high quality customer service in a fast-paced environment
  • Good verbal communication skills

Job Duties

  • Operates as first point of contact for members and guests
  • Receives and facilitates incoming phone calls from members and guests
  • Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
  • Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
  • Assists members with transactions and general account changes

Job Criteria

Experience

No experience required


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