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Membership Concierge I

Job Overview

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Employment Type

Part-time
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Work Schedule

Flexible
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Benefits

inclusive workplace
Career Development
Employee wellness programs
team-oriented culture
flexible scheduling

Job Description

Life Time is a premier health and wellness company dedicated to creating a fun and healthy environment where members can achieve their fitness and lifestyle goals. Known for its comprehensive club offerings, exceptional customer service, and commitment to member satisfaction, Life Time stands out as an industry leader in promoting a healthy way of life. With locations across the country, Life Time emphasizes a holistic approach to fitness, bringing together top-tier amenities, knowledgeable staff, and a welcoming atmosphere that supports and inspires members every step of their wellness journey.

The Membership Concierge I plays a vital role within this dynamic environment as the first point of contact for all members and guests. This position is crucial in ensuring that every person who walks into a Life Time club feels genuinely welcomed and valued. Beyond just greeting guests, the Membership Concierge I builds meaningful, value-based relationships, enhancing member loyalty and engagement with club programs and services. This role requires a hospitality mindset, strong communication skills, and the ability to multitask in a fast-paced setting, all while maintaining an upbeat and service-oriented attitude. Employees in this position enjoy working in a vibrant, health-focused atmosphere that fosters team collaboration and professional growth. As a Membership Concierge I, you will assist members with general account inquiries and transactions, provide detailed information about programming, events, pricing, and policies, and create extraordinary experiences that set Life Time apart from other fitness clubs. This position offers flexible scheduling with a minimum of 15 hours per week, ideal for individuals passionate about customer service and healthy living. Overall, the Membership Concierge I role is perfect for those seeking to contribute to a supportive wellness community while developing essential customer service and communication skills in a rewarding and enjoyable workplace.

Job Requirements

  • Minimum of 6 months service/reception experience
  • complete Concierge Certification upon hire
  • must work a minimum of 15 hours per week
  • commitment to serve others
  • effective communication skills
  • passion for living a healthy way of life
  • ability to multi-task and deliver high quality customer service in a fast-paced environment
  • must have good verbal communication
  • must be able to stand for 4 hours at a time

Job Qualifications

  • Minimum of 6 months service/reception experience
  • complete Concierge Certification upon hire
  • commitment to serve others
  • effective communication skills
  • passion for living a healthy way of life
  • ability to multi-task and deliver high quality customer service in a fast-paced environment
  • good verbal communication

Job Duties

  • Operates as first point of contact for members and guests
  • receives and facilitates incoming phone calls from members and guests
  • maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
  • exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
  • assists members with transactions and general account changes

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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