
Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $15.00 - $18.00
Benefits
a fully subsidized membership
discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match (21 years of age and older)
training and professional development
paid sick leave where required by law
Medical
Dental
Vision
prescription drug coverage
Short term disability insurance
long term disability insurance
Life insurance
pre-tax flexible spending and dependent care plans
Parental leave
Adoption assistance
Paid Time Off
Job Description
Life Time is a premier health and wellness company that operates luxury fitness centers, offering an exceptional environment for members and guests to pursue a healthy way of life. Known for its commitment to providing top-notch customer service and creating value-driven relationships, Life Time fosters a welcoming and inclusive community atmosphere. With a focus on promoting health, wellness, and active lifestyles, Life Time supports its members through comprehensive programming, state-of-the-art facilities, and a culture centered around service excellence and community engagement. Life Time employs talented and passionate individuals who contribute to a rewarding and fun work environment while supporting the wellness goals of its diverse membership base.
The Membership Concierge I role at Life Time is designed to be the critical first point of contact for members and guests entering the facility. This position involves delivering outstanding customer service experiences that help members feel welcomed, valued, and motivated to continue their healthy way of life journey. As a Membership Concierge I, you will be responsible for managing front desk operations, welcoming guests, handling inquiries related to club programming, and assisting members with transactions and account changes. This role requires a hospitality mindset, excellent communication skills, and the ability to multitask effectively in a fast-paced setting. Working a minimum of 15 hours per week, you will enjoy competitive hourly pay starting at $15.00 and up to $18.00 based on experience and qualifications. The role offers extensive benefits including fully subsidized membership access, discounts on products and services, and a comprehensive 401(k) savings plan with company match.
In addition to an attractive benefits package and a rewarding work environment, this position supports personal and professional growth through ongoing training and development opportunities. The Membership Concierge I helps foster loyalty and engagement among members by creating extraordinary experiences and serving as a trustworthy and knowledgeable resource for club offerings, events, pricing, and policies. This role contributes not only to the individual member's wellness journey but also to the broader community that Life Time serves. Candidates who are passionate about health, effective in communication, and committed to exemplary service will thrive in this dynamic and impactful position.
The Membership Concierge I role at Life Time is designed to be the critical first point of contact for members and guests entering the facility. This position involves delivering outstanding customer service experiences that help members feel welcomed, valued, and motivated to continue their healthy way of life journey. As a Membership Concierge I, you will be responsible for managing front desk operations, welcoming guests, handling inquiries related to club programming, and assisting members with transactions and account changes. This role requires a hospitality mindset, excellent communication skills, and the ability to multitask effectively in a fast-paced setting. Working a minimum of 15 hours per week, you will enjoy competitive hourly pay starting at $15.00 and up to $18.00 based on experience and qualifications. The role offers extensive benefits including fully subsidized membership access, discounts on products and services, and a comprehensive 401(k) savings plan with company match.
In addition to an attractive benefits package and a rewarding work environment, this position supports personal and professional growth through ongoing training and development opportunities. The Membership Concierge I helps foster loyalty and engagement among members by creating extraordinary experiences and serving as a trustworthy and knowledgeable resource for club offerings, events, pricing, and policies. This role contributes not only to the individual member's wellness journey but also to the broader community that Life Time serves. Candidates who are passionate about health, effective in communication, and committed to exemplary service will thrive in this dynamic and impactful position.
Job Requirements
- Minimum of 6 months service/reception experience
- complete concierge certification upon hire
- must work a minimum of 15 hours per week
- commitment to serve others
- effective communication skills
- passion for living a healthy way of life
- ability to multi-task and deliver high quality customer service in a fast-paced environment
- must have good verbal communication
- must be able to stand for 4 hours at a time
- HS graduate or equivalent preferred
Job Qualifications
- Minimum of 6 months service/reception experience
- complete concierge certification upon hire
- effective communication skills
- passion for living a healthy way of life
- ability to multi-task and deliver high quality customer service in a fast-paced environment
- must have good verbal communication
Job Duties
- Operates as first point of contact for members and guests
- receives and facilitates incoming phone calls from members and guests
- maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- assists members with transactions and general account changes
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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