Membership Concierge I

Life Time is a leading health and wellness company dedicated to providing exceptional experiences and fostering a healthy way of life for its members. Renowned for its state-of-the-art fitness centers, engaging programs, and comprehensive wellness services, Life Time operates as more than just a gym; it is a community hub that promotes well-being, activity, and connection. With numerous locations across the country, Life Time prides itself on delivering top-notch customer service and a vibrant atmosphere where members feel welcomed and valued.

The Membership Concierge I role is an essential position within the Life Time team, acting as the first point of contact for members and guests. Your role is crucial in shaping the first impression of the club, ensuring that every interaction is handled with warmth, professionalism, and efficiency. This position offers an exciting opportunity to work in a fun and healthy environment where you can cultivate meaningful relationships with members, enhancing their experience and supporting their journey toward healthier lifestyles.

As a Membership Concierge I, your primary responsibility is to deliver outstanding customer service. You will greet members and guests, respond to inquiries in person and over the phone, and guide them through club programming, policies, pricing, and events. Emphasizing a hospitality mindset, you will create extraordinary experiences that foster member loyalty and satisfaction. Additionally, this position involves managing transactions and assisting with account changes, all while multitasking effectively in a fast-paced setting.

The company values a passion for health and wellness, commitment to serving others, effective communication skills, and an ability to thrive in dynamic environments. This part-time role requires a minimum commitment of 15 hours per week and demands physical stamina, including the ability to stand for extended periods. Life Time offers a supportive, inclusive, and diverse work environment where employee development is a priority, with the expectation that all new hires complete Concierge Certification upon joining. This role is perfectly suited for individuals with previous service or reception experience who are enthusiastic about contributing to a vibrant wellness community and eager to grow their career in the health and fitness sector.