Membership Concierge - Full-time

Life Time is a renowned company that operates as a premier fitness and lifestyle resort brand dedicated to providing an exceptional experience to its members. With a focus on health, wellness, and community engagement, Life Time creates environments that inspire their members to lead healthier, more vibrant lives. The company prides itself on fostering an inclusive, diverse, and equitable workplace where every individual’s unique contributions are valued and respected. This approach ensures Life Time remains an equal opportunity employer, committed to recruiting, hiring, training, and promoting employees based on merit and qualifications. Life Time’s hospitality-driven culture aims to deliver extraordinary service and memorable experiences for all who engage with their resorts and programs.

The Membership Concierge II position at Life Time is a dynamic role centered on serving as a professional liaison for account maintenance, service delivery, programming insight, and member or guest engagement. This role represents the first point of contact for members and guests, making it essential for the Concierge to exemplify a true hospitality mindset—one that fosters relationship-building and consistently enhances the overall member experience. Ideal candidates will have a passion for service, the ability to multi-task effectively, and strong communication skills to support engagement and acquisition efforts through both inbound and outbound interaction channels.

As a Membership Concierge II, you will play a critical role in handling member account needs including processing program payments, service requests, and product transactions, as well as supporting new membership sales and member retention initiatives. You'll be expected to expertly manage problem-solving and service recovery situations, utilizing appropriate tools and resources to resolve member inquiries or concerns with a positive and solution-focused approach. This role offers ongoing professional development opportunities through the progression of hospitality certification levels and personalized succession planning, allowing you to grow your skill set and expand your professional network within the hospitality and wellness industry. If you thrive in a fast-paced environment and are committed to delivering high-quality customer service, this is the perfect opportunity to join a forward-thinking, people-first company like Life Time.