Membership Concierge - Full-time

Life Time is a premier health and wellness company that operates luxury fitness centers, resort-style facilities, and membership clubs across the United States. Known for its commitment to enhancing members' quality of life through a holistic approach to health, fitness, and social engagement, Life Time provides an environment where members can enjoy state-of-the-art amenities, expert guidance, and customized programming. The company is dedicated to fostering an inclusive, diverse, and equitable workplace that respects and celebrates individuality, emphasizing merit and qualifications in hiring and promotions.

As a Membership Concierge II at Life Time, you will play a pivotal role as the first point of contact for members and guests entering the resort, embodying the company’s hospitality mindset. This professional role involves account maintenance, service delivery, programming insight, and engaging with members and guests to create extraordinary and personalized experiences. Your responsibilities will range from managing inbound calls and conducting outbound outreach to supporting new membership sales and retention efforts. You will maintain updated knowledge of club programming, events, pricing, and policies to effectively educate members and guests. Moreover, your problem-solving skills will be key in service recovery, ensuring member satisfaction and loyalty. This position offers an excellent opportunity to grow your skills, build a professional network, and progress within Life Time’s hospitality certification levels, ultimately enabling you to craft a customized succession plan to realize your career goals within the dynamic wellness industry.