Membership Concierge (Closing Shifts)

Life Time is a well-established company known for its commitment to providing exceptional hospitality and wellness experiences to its members and guests. Life Time operates as a premier health and wellness club offering a range of services that include fitness programs, recreational activities, and luxury amenities designed to enhance the overall lifestyle of its members. As an organization, Life Time focuses on creating an inclusive and diverse environment that values the unique contributions of each individual. They are dedicated to maintaining a professional workplace where employees are encouraged to grow their skills and achieve their career goals through ongoing training and certification programs. Life Time prides itself on delivering outstanding customer service and fostering a welcoming atmosphere for both members and guests. The company is also an equal opportunity employer that promotes hiring, training, and career advancement based purely on merit and qualifications, ensuring a fair and supportive work culture for all team members.

The Membership Concierge II position at Life Time is a pivotal role within the member services team, serving as the first point of contact for members and guests entering the resort. This role demands a hospitality-driven mindset aimed at building strong relationships with members and guests by continuously creating extraordinary experiences. As a Membership Concierge II, you will be responsible for account maintenance, programming insights, service delivery, and member engagement. You will manage inbound calls and conduct outbound outreach to support member acquisition and engagement efforts. Staying well-informed about club programming, events, pricing, and policies is crucial to educate and assist members effectively.

This position offers an excellent opportunity for candidates to grow their professional network and advance their careers through Life Time's hospitality certification levels, including a customized succession plan to realize personal and professional goals. The role requires multi-tasking skills, delivering high-quality customer service, and effectively handling service recovery. Candidates must be comfortable working in a fast-paced environment and demonstrate a friendly and outgoing demeanor. This position is hourly, with wages starting at $17.25 and up to $20.50 based on experience and qualifications, presenting a competitive compensation package within the wellness and hospitality industry. Life Time supports career growth and employee wellness through a comprehensive benefits package for full-time team members, contributing to a fulfilling and balanced professional experience.