Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $21.00
Benefits
Inclusive and diverse workplace
opportunities for professional growth
supportive work environment
Career advancement potential
Comprehensive hospitality certification programs
Job Description
Life Time Athletic Resorts are premier destinations for hospitality professionals who are aspiring to build a lifestyle career with a well-established and rapidly growing company. Life Time operates a chain of athletic resorts that combine vigor, wellness, and hospitality to foster a healthy community environment. These resorts stand out as health-centric lifestyle destinations where members and guests can engage in athletic and wellness activities complemented by a strong hospitality experience. Life Time is dedicated to promoting healthier and happier lifestyles through its comprehensive offerings, including membership services, fitness programming, events, and community engagement initiatives. The organization values diversity, equity, and inclusion, ensuring a supportive work environment that celebrates unique contributions and offers equal opportunities for all employees. Employment with Life Time is characterized by the potential for career advancement, professional growth, and a culture that motivates employees to thrive both personally and professionally. Show More
The Membership Concierge role at Life Time Athletic Resorts serves as a pivotal position within this vibrant community. This role is designed for professionals passionate about customer service and hospitality who desire to contribute meaningfully to a healthy lifestyle community. The Membership Concierge is the primary point of contact for members and guests entering the resort, representing the organization’s commitment to exceptional service and hospitality. This position requires a combination of account maintenance, service delivery, programming knowledge, and active member engagement. Members and guests rely on the Membership Concierge for guidance on programming, events, pricing, and club policies, making this role crucial for ensuring a seamless and positive experience at the resort.
As a Membership Concierge, you will leverage your communication skills, service orientation, and problem-solving abilities to foster lasting relationships with members and guests. You will assist with account maintenance and transactions, support new member acquisition and retention efforts, and provide solutions to member concerns using the appropriate tools and resources. This role is also an excellent opportunity for professional development within Life Time’s hospitality certification program, where you can create a personalized succession plan aligned with your career aspirations. Whether you are just beginning your career in hospitality or seeking to expand your professional network and skills, this position offers a platform to grow in a supportive, dynamic environment while contributing to helping members live healthier, happier lives.Show Less
As a Membership Concierge, you will leverage your communication skills, service orientation, and problem-solving abilities to foster lasting relationships with members and guests. You will assist with account maintenance and transactions, support new member acquisition and retention efforts, and provide solutions to member concerns using the appropriate tools and resources. This role is also an excellent opportunity for professional development within Life Time’s hospitality certification program, where you can create a personalized succession plan aligned with your career aspirations. Whether you are just beginning your career in hospitality or seeking to expand your professional network and skills, this position offers a platform to grow in a supportive, dynamic environment while contributing to helping members live healthier, happier lives.Show Less
Job Requirements
- High school graduate or equivalent
- Minimum of 1 year of customer service experience
- Passion to serve others
- Effective communication skills
Job Qualifications
- High school graduate or equivalent
- Minimum of 1 year of customer service experience
- Passion to serve others
- Effective communication skills
- Bachelor's degree in hospitality preferred
Job Duties
- Operates as first point of contact for members and guests entering resort
- Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- Receives and facilitates incoming phone calls from members and guests
- Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- Serves as point of contact for new member acquisition and member retention interactions
- Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Job Location
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