Membership Concierge 4AM-8AM

Job Overview

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Compensation

Hourly
Range $14.00 - $17.50
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Benefits

fully subsidized membership
discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match
training and professional development
Paid sick leave
Medical insurance
Dental Insurance
Vision Insurance
prescription drug coverage
Short term disability insurance
long term disability insurance
Life insurance
Pre-tax flexible spending plan
Dependent care plan
Parental leave
Adoption assistance
Paid Time Off
deferred compensation plan

Job Description

Life Time is a premier health and wellness company dedicated to helping individuals and families achieve their healthy way of life goals through an extensive range of fitness, sports, and wellness programs. Known for creating vibrant and inclusive communities, Life Time operates state-of-the-art fitness centers that offer more than just workouts – they provide a holistic environment for physical, mental, and social well-being. With a commitment to diversity, equity, and inclusion, Life Time ensures a supportive workplace for employees and a welcoming space for members of all backgrounds. As a leader in the fitness industry, Life Time continuously innovates to deliver exceptional services, cutting-edge programs, and personalized experiences that empower members to live healthier, happier lives.

The Membership Concierge I role at Life Time is an integral position focused on delivering outstanding customer service as the initial point of contact for members and guests. This role demands a personable, energetic individual who thrives in a fast-paced, people-oriented environment. As a Membership Concierge I, you will be responsible for creating positive first impressions, fostering value-based relationships, and supporting members in navigating the club's offerings including programming, events, and policies. This work occurs in a fun, healthy, and dynamic setting, providing the chance to contribute directly to the wellbeing and satisfaction of Life Time’s valued community.

This position is an hourly role with wages starting at $14.00 and up to $17.50 per hour, commensurate with experience and qualifications. The role requires a commitment to work a minimum of 15 hours per week and includes opportunities for professional growth through Concierge Certification. You will engage in assisting members with various transactions, answering inquiries, and delivering service that enhances member loyalty and promotes a healthy lifestyle. Life Time offers a rich benefits package including fully subsidized membership, product and service discounts, and 401(k) with company match for eligible employees. The role suits someone with a passion for hospitality, strong communication skills, and an enthusiasm for fitness and wellness.

Job Requirements

  • Minimum of 6 months service/reception experience
  • Complete concierge certification upon hire
  • Must work a minimum of 15 hours per week
  • Commitment to serve others
  • Effective communication skills
  • Passion for living a healthy way of life
  • Ability to multi-task and deliver high quality customer service in a fast-paced environment
  • Must have good verbal communication
  • Must be able to stand for 4 hours at a time

Job Qualifications

  • High school graduate or equivalent preferred
  • Effective communication skills
  • Ability to multi-task and deliver high quality customer service in a fast-paced environment
  • Commitment to serve others
  • Passion for living a healthy way of life

Job Duties

  • Operates as first point of contact for members and guests
  • Receives and facilitates incoming phone calls from members and guests
  • Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
  • Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
  • Assists members with transactions and general account changes

Job Criteria

Experience

No experience required


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