Membership Concierge

Life Time is a leading lifestyle and fitness company committed to delivering exceptional wellness experiences through state-of-the-art facilities and a community-focused environment. With a variety of services including fitness centers, sports clubs, spas, and cafes, Life Time fosters a welcoming and supportive atmosphere where members can achieve their health and wellness goals. The company prides itself on innovation, professional development, and creating extraordinary experiences for members and guests. Life Time promotes a diverse and inclusive workplace where employees are empowered to grow their careers and contribute to a positive community impact.

The position of Membership Concierge II at Life Time plays a pivotal role in ensuring a superior member and guest experience. This role serves as the frontline professional responsible for account maintenance, service delivery, programming insight, and fostering meaningful engagement with members and guests. As a Membership Concierge II, you will be the initial point of contact for individuals entering the resort, setting the tone with a hospitality-centered mindset that builds lasting relationships through personalized service. The role requires managing inbound and outbound communications to support member engagement and acquisition alongside providing accurate and updated information on club programming, events, pricing, and policies.

Beyond customer interaction, this position involves facilitating account maintenance tasks such as processing member needs, changes, and transactions which include program, service, and product payments. You will also be instrumental in supporting new membership sales and retention efforts, acting as a key resource for resolving member questions or concerns through problem-solving and service recovery techniques that uphold Life Time's high standards. This role offers an excellent opportunity for career growth by advancing through hospitality certification levels and crafting a tailored succession plan to align with your professional ambitions.

This is an hourly position with wages ranging between $17.75 and $21.25, depending on experience and qualifications. Life Time values its team members and provides a range of benefits, including a fully subsidized membership, discounts, retirement plans with company match, professional development opportunities, and comprehensive healthcare options for full-time employees. The environment at Life Time supports multi-tasking, high-quality service delivery, and a vibrant, fast-paced work culture that encourages a friendly and outgoing demeanor. Joining Life Time means becoming part of a forward-thinking company dedicated to inclusivity, equity, and excellence in customer care.