Membership Concierge

Life Time is a leading health and wellness company known for its commitment to providing premium fitness, recreational, and hospitality services. With a wide range of state-of-the-art amenities including fitness centers, pools, spas, and dining options, Life Time offers holistic lifestyle experiences designed to enhance the well-being of its members. The company prides itself on cultivating an inclusive, diverse, and equitable workplace that values each employee's contribution and fosters personal and professional growth. Life Time is dedicated to hiring talented individuals who are passionate about service excellence and who thrive in dynamic, guest-focused environments. The organization embraces a culture of continuous learning and development, encouraging employees to advance their careers through well-defined certification programs and professional growth pathways.

As a Membership Concierge II at Life Time, you will play a vital role in delivering exceptional member and guest experiences within the resort environment. This position serves as the first point of contact for members and guests, embodying a genuine hospitality mindset to establish meaningful relationships that foster loyalty and engagement. You will manage various responsibilities, from account maintenance and customer service transactions to education about club programming, events, and policies. Your ability to handle inbound and outbound communications effectively will support member engagement, acquisition, and retention initiatives. This role also offers a unique opportunity for career advancement through self-directed progression along Life Time’s hospitality certification levels, allowing you to develop specialized skills and craft a customized succession plan tailored to your professional goals. The Membership Concierge II is essential in creating extraordinary experiences, ensuring satisfaction, and addressing concerns through proactive problem-solving and service recovery strategies. This position is perfect for those who thrive in fast-paced, customer-oriented settings and aspire to grow within a respected health and wellness organization.