Membership Concierge

Life Time is a renowned health and wellness company that focuses on providing a comprehensive luxury experience encompassing fitness, spa services, and resort-style amenities. With a dedication to health, wellness, and extraordinary member experiences, Life Time operates a variety of premium facilities including fitness centers, spas, and resort-style clubs designed to enhance the lives of its members. The company prides itself on a culture of inclusivity, diversity, and equity, fostering an environment where every employee is valued and empowered to grow professionally. Life Time is committed to recruiting, hiring, and promoting individuals based on merit and qualifications, ensuring a workplace that respects unique contributions from all team members.

The Membership Concierge II role at Life Time is a pivotal position focused on delivering exceptional service to members and guests. This role acts as the first point of contact within the resort setting, providing account maintenance, service delivery, and programming knowledge to enhance the member experience. The Membership Concierge II combines a hospitality mindset with professional account management skills to build lasting relationships and ensure member satisfaction. Responsibilities include engaging with members both in person and via phone, assisting with account changes and transactions, addressing member inquiries through effective service recovery, and supporting new membership sales and member retention efforts. The position offers a structured path for professional growth with a self-directed certification progression that aligns with individual career aspirations. This role is essential for creating customized service experiences and fostering membership engagement in a dynamic, fast-paced environment where teamwork and communication are highly valued.