Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $17.25 - $20.50
Benefits
fully subsidized membership
discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match
training and professional development
Paid sick leave
Medical insurance
Dental Insurance
Vision Insurance
prescription drug coverage
Short term disability insurance
long term disability insurance
Life insurance
Pre-tax flexible spending plan
Dependent care plan
Parental leave
Adoption assistance
Paid Time Off
deferred compensation plan
Job Description
Life Time is a renowned health and wellness company dedicated to enhancing the lives of its members by providing a comprehensive range of services that encompass fitness, nutrition, and community engagement. As a leading lifestyle brand, Life Time offers state-of-the-art facilities, including fitness centers, spas, and resorts, designed to foster holistic wellness and deliver exceptional member experiences. The company prides itself on its commitment to creating an inclusive and diverse environment that encourages personal growth and professional development for its employees. Life Time is not only a place for fitness enthusiasts but also a vibrant community where members and guests can connect, learn, and thrive together. With a strong emphasis on service excellence and innovation, Life Time continuously evolves to meet the dynamic needs of its clientele while promoting a lifestyle that balances health, happiness, and social engagement.
The Membership Concierge II position at Life Time is a key role within the hospitality team that focuses on providing outstanding service and support to members and guests. This position serves as the frontline ambassador, responsible for account maintenance, service delivery, and facilitating a welcoming environment for all visitors. The role demands a blend of customer service expertise, effective communication, and problem-solving skills to ensure members receive personalized attention and seamless experiences. Members and guests engage with the Membership Concierge II for assistance with their accounts, program information, event details, and transactional needs, making this role vital for member satisfaction and retention.
In this role, candidates will have the opportunity to develop their professional skills through Life Time's hospitality certification levels and customized succession plans designed to align with individual career aspirations. The position is ideal for individuals passionate about hospitality and keen on advancing their career within a supportive and growth-oriented organization. This hourly role offers competitive wages starting at $17.25 per hour, with potential earnings up to $20.50 depending on experience and qualifications. Life Time fosters a culture of continuous learning, ensuring employees are well-equipped to deliver exceptional service and contribute positively to the vibrant community atmosphere.
The Membership Concierge II position at Life Time is a key role within the hospitality team that focuses on providing outstanding service and support to members and guests. This position serves as the frontline ambassador, responsible for account maintenance, service delivery, and facilitating a welcoming environment for all visitors. The role demands a blend of customer service expertise, effective communication, and problem-solving skills to ensure members receive personalized attention and seamless experiences. Members and guests engage with the Membership Concierge II for assistance with their accounts, program information, event details, and transactional needs, making this role vital for member satisfaction and retention.
In this role, candidates will have the opportunity to develop their professional skills through Life Time's hospitality certification levels and customized succession plans designed to align with individual career aspirations. The position is ideal for individuals passionate about hospitality and keen on advancing their career within a supportive and growth-oriented organization. This hourly role offers competitive wages starting at $17.25 per hour, with potential earnings up to $20.50 depending on experience and qualifications. Life Time fosters a culture of continuous learning, ensuring employees are well-equipped to deliver exceptional service and contribute positively to the vibrant community atmosphere.
Job Requirements
- skilled at multi-tasking
- delivering high quality customer service
- service recovery and verbal communication
- comfortable working in a fast-paced environment
- able to stand for 4 hours at a time
- demonstrate a friendly and outgoing demeanor
Job Qualifications
- high school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- complete Retention Specialist Certification within 60 days of hire
- passion to serve others
- effective communication skills
- bachelor's degree in hospitality preferred
Job Duties
- Operate as first point of contact for members and guests entering resort
- exemplify a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- receive inbound phone calls and conduct outbound outreach with members and guests to support engagement and acquisition
- maintain updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- assist members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- serve as a key point of contact for new membership sales and member retention interactions
- engage in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Job Criteria
Experience
No experience required
Job Location
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